Sunway Velocity Hotel Kuala Lumpur

I would like to highlight a couple of issues with the room: The toilet glass door is loose and almost fell out, which is a serious safety concern. The TV’s international channel connection is extremely poor. The channels were almost unwatchable throughout the whole day. Please into this issues

Very disappointing stay and definitely not worth the RM1,579 I paid for 2 nights. The first issue started at check-in when I was assigned a wheelchair-accessible room without anyone asking if I required one. I had to go back to reception and request a room change. This should never happen, especially for a hotel that claims to provide quality service. Housekeeping was equally disappointing. On the second day, the coffee capsules were not replenished, which is a basic amenity that should have been checked automatically. To make things worse, the hotel downgraded the slippers. I received comfortable cotton slippers on the first day, but on the second day they were replaced with cheap paper slippers. It gave the impression that the hotel was cutting corners on guest experience. For a stay costing nearly RM1,600, I expected professionalism, consistency, and attention to detail. Instead, I encountered poor room allocation, inconsistent housekeeping, and declining service standards. Unfortunately, this hotel did not deliver the quality expected for the price, and I would not recommend it.

⭐⭐⭐⭐⭐ Had a great stay at Sunway Velocity Hotel! The room was clean, comfortable, and well-maintained. The location is excellent with direct access to Sunway Velocity Mall. The facilities were great, and the staff were friendly, professional, and very helpful. Highly recommended, and I would definitely stay here again!

Nice hotel and nearby with MRT LRT station Connect with velocity mall

The hotel is not suitable for business travelers as it does not provide meeting rooms for guests.

Great location with direct access to the mall. The room was clean and comfortable, and the staff were friendly and helpful. Facilities were good and convenient. Overall, a pleasant stay and would stay here again.