M Resort & Hotel Kuala Lumpur

The hotel gave a great first impression. The lobby smelled amazing and had a luxurious feel, and all the receptionists and staff were friendly and welcoming. Parking is available in front of the hotel, but I opted for valet parking at RM30 for 24 hours. The room was a little small but still comfortable and acceptable. Bed and pillow was extremely good. We got complimentary water and KitKat in the fridge, and the bathroom was spacious. The shower and toilet are separated, but the biggest downside for me was that there was no bidet in the toilet. 😅 The kids’ club was great and my child really enjoyed it. We didn’t get a chance to try the pool. Breakfast was really delicious with plenty of choices. My personal favourite was the nasi impit with kuah kacang — so good! I also requested a complimentary anniversary cake. It took quite a while and I had to call a few times to follow up, but we finally received it on the second day. Thankfully, the cake was really delicious! Room cleaning was also a bit slow. We requested housekeeping in the morning while my husband took our child to the kids’ club, but when we came back around 1pm, the room still hadn’t been cleaned. We were told there weren’t enough staff. Overall, we had a great staycation here and would definitely consider coming back. Everything was great except for the toilet with no bidet. 😅

Such a perfect place for a little healing getaway! 🥹✨ From the moment we checked in until check-out, the service was absolutely TOP NOTCH! The staff were incredibly warm, friendly, and welcoming. The hotel was spotless, the service was fast, and everything felt so well taken care of. I absolutely loved the ambience of the place! 🤍 We also had an in-room dining experience, and the food was superb! 🍽️✨ But the MUST-TRY is definitely GAI Restaurant! 🤤🔥 The Thai food was insanely delicious! Every single dish was bursting with flavour and tasted SO GOOD. And the best part? It’s affordable, yet the quality and taste are way beyond expectations! I honestly loved it so much and would definitely come back again just for the food! 😍🇹🇭 The only thing I feel is lacking is the variety of activities available. Since this is a resort, it would be amazing if they could organise more activities for guests to enjoy during their stay. Overall, I’m giving this place 10/10 ⭐️! Worth every single penny spent! 💕✨ Keep up the amazing service! Definitely a place I’d love to return to. 🥰

Best sgt . Kids enjoy sgtttt da holiday . Clean room ! Pool pun best

Comfortable staying, friendly staff, good environment l. The breakfast has variety options, suitable for family stay. Just the buggy service need to improve a little

Very clean room, spacious floor, very good and friendly service. It is also close to the city and public transports which makes it easier to travel around. Highly recommended.

Booked 2 rooms for a night stay (birthday trip) According to hotel policy check in time is 3pm we came 6 pm to check in and the room stilll wasn’t ready. Got the key at 7PM which delayed all our plans.. Requested for birthday cake promised will send to room by tonight but nothing. Bathroom sink was clogged can’t even wash face for 2 mins Tv remote wasn’t working properly as you have to keep shaking for signal 🤦🏻♀️

Unfortunately, our stay was quite disappointing, especially as this was a family trip. The hotel was extremely crowded, and the facilities did not seem sufficient to accommodate such a large number of guests. The swimming pool was too small for the crowd, and the overall amenities felt inadequate. The breakfast area was also very crowded, with long queues and a rather unpleasant experience. The service could be improved as well, as we did not feel that the staff were able to manage the crowds effectively. Overall, the hotel felt overcrowded and under-equipped during our stay.