Bella Nara Phuket Naiyang Beach

Overall stay was fine, but definitely it’s not a real 5*, solid 4*. Rooms are big and clean, location is very Nai Yang central, everything is just few steps away. Staff is polite and helpful. This hotel is ok for couple of nights stay, but I wouldn’t spend here my full vacation. Hotel shape makes territory very narrow and boring. On negative side. Many small things are not convenient in this hotel. Beds are very hard and bed linen quality is for sure not a 5* level. Air condition in room is extremely strong, we both got sick after first night, sore throat, even I put 23-24° with low fan, but inside room was always extremely cold, I had to switch it off completely from time to time. Maybe because hotel is quite new and aircon system works well, I don’t know. Amenities are placed weird and not convenient at all, you have teapot inside small closet but no electricity socket around, so I had to bring it to bathroom to boil water. Luggage shelve and wardrobe in Deluxe rooms are located inside bathroom! Also big problem with water in shower, you have to wait for hot water and also water pressure is changing all time, can be weak with cold water and then suddenly strong and adding hot, so taking shower isn’t too comfortable. Pools are not convenient, small, almost no area for sun-beds, no trees. We were given a room facing a small side street with cafes and bars, loud music (with low bass) until 3 am from a bar didn’t let me sleep, because it was super loud and disturbing, windows are not good soundproof too. Next day we asked to change the room and staff helped with this and we were given upgrade in another building, room was much bigger. I saw another couple also moving same day, seems like because of same reason. Flooring material in rooms is also very cheap, first time in my life I saw linoleum in 5*. Also first time I saw they will charge you with fine for mangosteen in room, usually only durian. Breakfast is quite good, plenty of choices, good coffee machine, but no tea selection, just a common used teapot with black teabag inside. When I asked for one camomile tea bag for me (because they put it in the room too), I was told they don’t have and tea is only what is on table. Bakery is awful, cheap quality. Fruit choice was good. Even I support smoking free policy in hotel public areas, but they don’t allow to smoke on room balcony too, for me it is annoying and not customer friendly, they have few designated smoking areas on territory.

The staff are very friendly, the hotel is very clean, the rooms are spacious and clean, the location is excellent just a few steps from Nai Yang Beach,

Bella Nara was our layover stop while travelling to Koh Samui, it’s really convenient as it is just 5-10 minutes by taxi away from the airport. The beach is big and quite nice, there are plenty of restaurants, a 7-eleven next to it, anything you need. The hotel itself seems new, rooms are well-equipped, clean and spacious. Pool is nice.