Find Phuket Hotels with Infinity Pools

"I hope you are doing well. I am writing to kindly follow up regarding my previous message about a lost hoodie. I believe I may have left a white hoodie in room C-326 during my stay. Could you please check again and let me know if it has been found? I would really appreciate your help. Thank you very much for your time and assistance."

"I was amazed by the quietness of the room - the soundproofing is excellent, and the room is new, making it very refreshing to live in. The surrounding area is lively but not noisy. The swimming pool, service, and surrounding supermarkets and bars are faultless, and I will come again next time."

"Location: very convenient and easy to get to from the HKT airport, it’s about 10mins ride. Since it’s closer to the airport you would hear airplane sounds all the time but it’s fun to watch it time to time when you are at the beach! Room: very nice spacious room with a kitchen and balcony. We were able to relax at bathtub too. However we had many problems for our room. Shower and bathtub water wasn’t working and safety box too. Then phone kept ringing every few minutes, for some reason customers call came to our room which was super annoying. So we had to deal with them at the first night and we were not able to relax at all…but a manager dealt with sincere attitude and engineers came rough away and fixed shower problem which was nice. Reception manager called Narn was kind and nice he dealt the situation kindly and showed us a gesture of kindness. So we felt our stay was still lovely. Breakfast: There are great variety of foods including pastries, fruits and drinks. What I really like was that they change their menu everyday so we were able to tasty different type of food. We enjoyed it to the full and satisfied. Service: very nice stuffs with gentle smile and sincere and warm hospitality. They are all polite and kind. One time at the beach bar a girl kept telling me that I cannot order in room food service from our room so she kept telling me to come back and pay at the restaurant or bat which I did. But when I went back other stuffs told me I was able and order from our room..,that was quite inconvenient since it takes about 10mins walk from our room to the beach…so hope they can inform correct information to customers… But over all our stay was lovely with beautiful environment and clean ocean so we would love to come back here again if there is a chance!"

"This was the last hotel on our Thailand trip. Due to limited room availability when booking, we ended up booking three different room types for three consecutive nights. On the first day of check-in, we proactively communicated with the hotel, hoping to consolidate our stay into one room for all three nights, even if it was the cheapest room type. The hotel stated that subsequent rooms were fully booked and couldn't be adjusted, which we understood, and we cooperated with all check-in procedures as requested. **I. Hotel Advantages** * **Spacious Rooms:** The rooms were generously sized and offered ample space, making for a comfortable stay. * **Cleanliness:** Basic room hygiene was good; the overall cleanliness was satisfactory. * **Quiet Location:** Situated on a hillside, the hotel offered a quiet environment with good views and natural surroundings. **II. Issues Encountered During Our Stay** 1. **Inconsistent Check-in Process and Excessive Waiting Time:** On our second day, we checked out promptly at 12:00 PM and waited in the lobby for the 2:00 PM check-in time. During the two-hour wait, several groups of foreign guests arrived, and the hotel processed their check-ins immediately, without requiring them to wait until the designated time. However, we had to wait until after 2:00 PM to be processed, making us the last group of waiting guests to check in that day. We ended up waiting in the lobby for nearly three hours. As paying guests, the difference in treatment was stark and made us feel very uncomfortable. 2. **Unreasonable Room Assignment and Dishonest Front Desk Communication:** After check-in, the hotel assigned us a connecting room, which shared a connecting door with the adjacent room. The lack of privacy and security was unacceptable. We requested a change at the front desk, and they explicitly stated, ”There are no other vacant rooms; this is the last one.” However, after we communicated with the hotel through the platform's customer service, they quickly provided another clean, non-connecting room. This clearly indicated that there were indeed other rooms available and that the front desk was not actively addressing our concerns, possibly even trying to evade responsibility. By the time we checked out and finally settled into a suitable room, it was already 3:00 PM. Half a day of our itinerary was wasted on hotel check-in issues, significantly impacting our travel experience. During the communication, the hotel even asked us to move all our luggage to the lobby and wait another 1-2 hours. The weather was hot that day, and we hadn't showered or rested since morning, making the entire ordeal very unpleasant. 3. **Contrasting Service Attitude Before and After Complaint:** After we raised our concerns, on the third day, the hotel proactively prepared our room in advance and had staff deliver the room key directly to our room, eliminating the need to go to the front desk. This efficient and convenient service could have been provided on the second day but was only offered after we expressed dissatisfaction. This suggests a lack of proactive service awareness and a less-than-genuine approach to problem-solving from the hotel. **III. [CRITICAL] Severe Water Quality Issues Affecting Health:** This hotel was the only one on our trip with severe water quality problems. Opening the tap revealed a faint smell of rotten eggs, indicating clearly poor water quality. After washing our faces with tap water, both my travel companion and I experienced redness, small rashes, and itchiness, which did not occur at any other hotel in Thailand. As this water is used for daily washing and showering, such unstable water quality not only affects the experience but also raises concerns about hygiene and safety. **IV. Inconvenient Transportation:** The hotel is located on a relatively steep hillside. It takes at least 10 minutes to walk to the flat main road, making it inconvenient to access convenience stores, restaurants, and transportation. This is not very friendly for independent travelers."

"Following Google Maps, this place was easy to find. I took the airport bus to Jungceylon, and it was about a 10-minute walk from there. The hotel isn't right on the beach either; it takes a few minutes to walk there. The staff's professionalism was quite good, which I'd say is a common standard for 4-5 star hotels in Thailand. The room they assigned me was quite spacious, which I was happy with, and the bed was huge – plenty of room to roll around. A mini-fridge and a safe were also in the room, which are pretty standard amenities in Thailand. There's a rooftop bar and pool on the 5th floor, and I went up there for a coconut two days in a row. I didn't try their breakfast; it seemed to be 458 Baht per person."

"Overall, the experience was good, with a small hiccup on the first night of check-in. We stayed in a family room, which was spacious and had a nice view. However, the air conditioner in my child’s room was not cold at all. The hotel took immediate action to check the issue and promptly changed the room for us. The service was good overall, and the staff were friendly and helpful."

"The hotel is really new and comfortable. The staff are friendly and very professional, taking excellent care of their guests. The bedding and pillows in the room are absolutely top-notch, and the hotel's design is very distinctive with exquisite decor. Plus, the view is simply unbeatable. Next time I visit, I will definitely choose this hotel again!"

"Absolutely amazing place, Kartoon and the staff were great and super helpful. The room had a clothes line, umbrella and washing machine which was awesome. Only downside is the place is at the top of a hill and pillows were a bit hard but would definitely come back again!"

"The room was cleaned every day if required the restaurant and rooftop pool were excellent food fantastic breakfast unbelievable all round great hotel will definitely book again and recommend"

"I had such a great stay at The Kee Resort & Spa and would absolutely recommend it. The location is unbeatable — right in the heart of the action near Bangla Road, steps from everything. The rooms were spacious and comfortable, the pool area is such a vibe, and overall the atmosphere is fun and lively. The staff were also lovely and helpful throughout our stay. The only downside is the noise — you’ll sometimes hear people in the hallways late at night (we’re talking 4am energy 😅), and the street noise can be loud, especially during pool parties or busy nights. They do provide earplugs, which is thoughtful, but honestly they don’t completely block out the noise. That said, it really comes with the territory when you choose to stay right in the middle of Bangla Road. If you’re looking for total silence, this isn’t the spot — but if you want to be in the centre of everything, it’s perfect. Overall, we loved it and I would definitely stay here again if I’m ever back in Phuket!"