5-Star Hotels in Phuket

This stay far exceeded my expectations, highly recommended! The staff were warm and polite, check-in and check-out were very quick, and they patiently answered all my questions. The room was spotless, the bedding soft and comfortable, and the soundproofing was excellent, making for a very quiet night and a high-quality rest. The bathroom had a wet and dry separation, comprehensive toiletries, and stable hot water. Breakfast offered a rich variety and tasted great.

This hotel is close to the airport. I was arriving late and wanted something nearby, so I was torn between the JW Marriott and Pullman. Initially, I planned to stay just one night as a transit, but then decided against Racha due to the rainy season and rough seas, and just booked two nights at the Renaissance instead! It completely exceeded my expectations. Service! The Renaissance's service is truly exceptional! From check-in, the staff were incredibly friendly and proactive. Their well-trained, yet familiar and warm smiles and greetings made us feel very comfortable. The room had handwritten mirror art, a handwritten welcome letter, and we even received small handwritten gifts at the restaurant. Especially by the pool, a staff member literally ran over to set up our sun loungers, immediately brought cold drinks, and handed us towels – so enthusiastic and attentive! [Thumbs up][Thumbs up] Room The room was very, very spacious. We booked a standard room, and it comfortably accommodated two adults and two children. There was a sofa that could be converted into a bed, and the bathroom was also large. The room even had a balcony. It was very quiet for sleeping, with no airplane noise at all. The soundproofing was excellent, and we slept wonderfully. Dining The breakfast was abundant! The fried rice with chickpea curry was so delicious, I couldn't stop eating it. For dinner, there's a famous Thai restaurant with a great ambiance, and the mango sticky rice was tasty. Overall, it wasn't crowded at all – it offered that perfectly unhurried, comfortable, and suitable vacation vibe! It's ideal for those who dislike crowds and prefer a pure, quiet, and relaxing hotel-centric holiday!

The staff here are all very friendly and extremely enthusiastic. We especially appreciate Rach's proactive and friendly service. Although the lobby is a bit far from the rooms and we had to call the front desk every time we went out or came back, the shuttle service arrived very quickly and never delayed us. Even when we returned late, there were always staff members on standby to drive us back to our room immediately. The hotel provides shuttle services to and from the Old Town and Central Festival. It would be even better if we could take the shuttle to the Old Town and then be picked up from Central Festival on the return trip. The room was spacious, clean, and the air conditioning was excellent, though the water pressure was a bit weak. The hotel environment is quiet and peaceful, making it a perfect place to relax. I would definitely want to stay at this hotel again!

I had a wonderful stay at Graceland Resort—I can’t be any happier. I arrived pretty late at night, and all I asked for was a nice, quiet room. The front desk lady Jenny at that time of night was incredibly considerate and sweet .She upgraded me to a pool room, and I truly appreciate that. Also, there was a lovely cleaning lady Kanyakorn who cleaned me room every day and was very attentive and pleasant , she let me borrowed the iron exceptionally longer period of time😅Overall, I felt taken care of and very welcomed. The service and hospitality were excellent. The breakfast was okay—I’d rate it about 6.7 out of 10—but the hotel itself is beautiful. It has a couple of pools and it’s right on the beach, with many restaurants around. Hotel got a small gym as well which is good enough for few days workout and oh yes they offer complimentary half an hour morning trainings as well which was nice . I also remember a v kind gesture from them i ordered late night food and they forgot to deliver to bring and on being reminded the food and beverage manager felt terribly sorry and wanted to send free meal next day which wasn’t needed for me so I declined politely but they were so sweet they still ended up sending a fruit platter to room.In all , with such great hospitality, I would definitely come back to the hotel. Customer service was awfully wonderful.

We were upgraded to an executive suite, and the room was larger than expected, with a living room and a separate bedroom. We stayed in Building 6, which was close to the elevator but surprisingly quiet. Both balconies faced the pool. The first pool has a 0.9m kids' pool and a 2.5m deep-water pool. The second pool is 1.4m deep and has a bar. The third is a kids' slide pool. There's a small 7-Eleven directly across from the front entrance. If you go out the back entrance and turn left, there's a larger 7-Eleven about a 5-minute walk away. The beach is also right outside the back entrance. The hotel's overall service is excellent. Someone cleans daily, whether it's the pools, rooms, or trimming the shrubs. The staff always greet you proactively. Remember to go to breakfast early; after 9 AM, you might have to queue. Breakfast is available indoors (air-conditioned and cool) or outdoors by the pool, where you might occasionally see a cat wander by. Most importantly, one of the front desk staff speaks Chinese, which made communication very easy. I regret not asking for her name; I just remember she was slim, had a slicked-back hairstyle, and was beautiful. While there are other bars or noisy areas around the hotel, this is limited to the outdoors. Once you're back in your room with the doors and windows closed, it doesn't affect your sleep at all. Of course, our window faced the pool side, so I'm not sure what it's like for rooms facing the street. There are three designated smoking areas within the hotel: the first is outside the main entrance to the right, the second is behind the bar at the second pool, and the third is to the left of the first and second pools, behind the small hut where you get towels.

The studio apartment is very spacious, featuring a kitchen-living room, a bedroom, a separate bathroom with a walk-in closet, and 3 air conditioners. The room is equipped with a microwave, a stove, a capsule coffee machine, and cooking utensils. Housekeeping is every two days, but it's best to remind the reception. Beach towels are provided in the room and are replaced during cleaning. There are two buildings and several pools on the property. Guests can use the shuttles from the Laguna area, and there's also a transfer service to Patong. A boat transports guests to the beach every 20 minutes from 8 AM to 12 PM and from 1 PM to 7 PM. You can also take another boat to cruise around the Laguna. On the beach, there are complimentary sun loungers and umbrellas, as well as a toilet and shower. Small stalls selling drinks, food, and corn are right on the beach. Stand-up paddleboard rentals are available nearby. The breakfasts are good, offering vegetables, fruits, cheese, pastries, a kids' table, yogurts, an egg station, coffee, beverages, and much more.

Excellent hotel! My child attended many workshops and activities. The staff are caring and attentive, huge thanks to them. There are plenty of sun loungers by the pool, always a spot to relax, and an excellent bar with delicious cocktails. The housekeeping is top-notch; our room was cleaned twice a day and the bed was made. The hotel has a very convenient app with all the information you need, and you can even order extra necessities to your room. I ordered an additional pillow and there were several different types to choose from. The breakfasts are excellent, and on certain days, there are seafood dinners. The buffet includes oysters, crab, shrimp, and hot dishes, all for 1250 baht. We will definitely be back. This is one of the best hotels for our vacation ❤️

Excellent hotel. Very green with beautiful, compact grounds. All the staff are very friendly. Room cleaning is top-notch. Breakfasts are wonderful. There's a scheduled tuk-tuk service to the beach. They also provide scheduled transfers to Boat Avenue (where you'll find plenty of cafes, restaurants, shops, and Villa Market), but you need to book in advance. About a 7-10 minute walk to the left of the hotel, there's a 7/11 convenience store and a currency exchange office. Overall, the hotel is great. We'll be back. There's some construction nearby, but it doesn't significantly bother guests.

Celebrating our anniversary with a relaxing trip to Thailand, we booked four hotels, and this was our second. Currently, I'm at the third, Banyan Tree, and already missing the excellent experience at Hyatt. The hotel staff were incredibly efficient in their communication, the room was perfect, and the soundproofing was great. My husband had to work one morning and couldn't join me for breakfast, so I went to the restaurant and spoke with a staff member who very readily arranged for breakfast to be delivered to our room. The next day, when I went for breakfast, they even recognized me and asked if I'd like the same service again. Such service is truly invaluable. In contrast, at Banyan Tree, I had to ask five different people just to get a takeaway breakfast – the difference is huge! The hotel's free activities were also very well thought out and abundant. My husband and I tried Muay Thai, and I initially thought it would be a casual session, but the instructor was incredibly serious, and we were exhausted, haha. All in all, it's an absolutely superb hotel, and we'll definitely be back!

Fantastic! While the location is a bit off the beaten path, it's absolutely perfect for kids! They really don't care about visiting attractions or shopping; the hotel's kids' club and pool were more than enough to keep them happy! It was an ideal spot for a relaxing last two days in Phuket. We just lounged around and played at the hotel. The beach here is beautiful too, though the waves were too strong to really enjoy playing in the sand. On our last morning, we had an early flight and couldn't make breakfast, but the hotel offered a breakfast takeaway service! So thoughtful! Oh, and there's a lovely lady at the front desk who speaks Chinese! Nice! The porter who helped with our luggage was also super friendly! We even saw a rainbow the day we arrived, and stars at night! Absolutely wonderful!