Mandarin Oriental Hong Kong

Choosing M.O. for Halloween was purely out of deep affection, but that affection was for the M.O. from before the complete renovation. From the moment the door opened, you could feel a wave of genuine service, including the Mandarin Grill + Bar and the spa, so... within a year, I brought doremi back for another stay. It turned out to be a truly disappointing return visit. If only life could always remain as fair as the first encounter... I was quite shocked when I read on Dianping about someone finding half a bottle of water in their room upon check-in, and this time I genuinely experienced the feeling that along with the post-renovation, even the human touch has completely vanished. First of all, I really dislike the French designers' so-called light luxury renovation style. I preferred the old style, the old people... the events... Perhaps because the pricing is cheaper, the room is smaller than before, and the washbasin is so tiny that even one person feels cramped. At this price point, even the Peninsula offers double sinks. Housekeeping has become so frugal that they only provide one tiny tube of toothpaste for two guests. There is no turn-down service, no aroma diffuser stone, and the egg rolls were soggy. The complimentary birthday cake was "exquisite beyond words"—when we simply asked what flavor it was, the waiter said there's only this one, when we were just checking for allergies. Well, time to take a pretty picture for social media I guess. As a globally renowned hotel, VIPs get to look out at the highest views... while ordinary guests are relegated to the lowest views. I emailed in advance hoping for an early check-in for a birthday, but at 2 PM the front desk said they were basically fully booked and we probably needed to wait for the original time, which is understandable. So we went to the M floor for a cup of coffee, which wasn't bad. We returned to the front desk at 3:06, and the original young lady said it would take another 20 minutes. "Are you sure it will be ok in 20 minutes?" After my soul-searching question, she summoned the manager, and we reluctantly checked in 20 minutes later (I just don't get why M.O.'s contingency plan for a high occupancy rate is just making guests wait). This manager swore up and down that they could meet our requests—how hilarious. Then, from a condescending "god-like" perspective, they handed us a sparkling tea they deemed suitable, thinking that would smooth things over. And I have to mention... why on earth did someone come and ring our doorbell frantically, knock, and then try to open the door themselves at past 9 PM? As two women, we were shivering with fright, thinking we were staying in some hotel in Europe or Thailand. Thank goodness we had the safety latch on; it was terrifying! Also... the waitstaff in the narrow breakfast aisle didn't yield the way for guests to go first; instead, I had to yield out of politeness because I was afraid their towering figure would bump into me. Quite laughable. The Mandarin after the renovation has become just like this. Brother is ready to jump off a building, the world has truly gone mad. And on top of that, I got severely scolded by doremi for not staying at the Peninsula and insisting on coming here instead. Well, I'm at fault no matter which way you look at it. Lastly, ㊗️ me a happy 🎂

My girlfriend and I came to Hong Kong for Halloween this time and chose to stay at MO. The accommodation experience was truly top-notch. In-room dining was very delicious, transportation is extremely convenient, and the staff were very friendly. They also gifted us a fan. The minibar is a bit pricey, but the face masks were fantastic.

The rooms are newly renovated, and the buffet breakfast is decent. The beef brisket noodles are especially delicious. However, the hotel is not fully restored from the renovations yet—the pool and spa facilities are still closed. It feels like it would be better to visit again in about half a year when everything is sorted out.

Impeccable attention to detail and full of charm. A bit pricey at 6,000 to 7,000 RMB a night, but thankfully I was upgraded to a suite.

The location in Central is exceptionally prime, right next to Victoria Harbour. The service was quite warm and I received a room upgrade. Overall, the service lives up to the status of a Mandarin Oriental flagship. It's definitely worth a stay at least once. However, there were also quite a few shortcomings: ① I stayed in a newly renovated room, and the hair dryer had a current leakage issue! I already reported this to the hotel, though they failed to reproduce the problem. However, I did get shocked while using it. This is a serious safety hazard. Regardless of whether they could replicate it or not, I strongly suggest replacing that hair dryer. ② The windows seem to have been left unmaintained and unfurbished. The soundproofing is rather poor, and traffic noise from outside clearly leaks through the operable window panels. To my understanding, simply replacing the weatherstripping with brand-new ones would do the trick. Yet, the noise control was simply not handled properly. ③ The toilet is still a non-smart one; even just swapping it out for a heated toilet seat would greatly improve the user experience. Weren't they undergoing renovations? ④ I didn't receive any turndown amenity, which was quite strange as it should normally be provided. The absence of this made the experience feel incomplete, and I believe a flagship Mandarin Oriental should definitely have it. Therefore, I feel the service still has minor flaws, though overall it was pretty good. But there were quite obvious issues with the facilities, which detracted from the living experience.

This time, I stayed at the renovated Mandarin Oriental Hong Kong, with my room directly facing Statue Square. The breakfast at Clipper Lounge was delicious, and both The Mandarin Cake Shop and the rooftop bar were stunning. I'll definitely stay here again on my next trip to Hong Kong, big thumbs up! 👍

Everything was great, it's just a bit dated. If we're talking about the most beautiful Mandarin Oriental, the one in Guangzhou is still the best.

I wanted to experience this hotel one last time before their renovation, but my stay got off to a bad start right from check-in. There was no welcome drink, and even though I booked the Mandarin Club, I wasn't asked if I wanted to check in there. What really shocked me was finding an opened, half-empty bottle of water in the closet. After I complained, they responded quickly, and a staff member came to replace the water, saying they'd never encountered such an incident before. They later sent a bottle of red wine, but such a basic mistake is still unforgivable. The service at the Mandarin Hall restaurant was great, and the food quality was decent. As a loyal fan of Mandarin Oriental, my overall experience this time was just so-so.

I was lucky enough to experience the old-money and vintage ambiance of this 'fan' (Mandarin Oriental) for the first time, just before its complete renovation in June. As the flagship of the Mandarin Oriental, everything from the doorman service upon arrival to the in-room amenities immersed me in its charm. This time, I specifically booked a sea-view suite, offering views of the Ferris wheel and Victoria Harbour. However, the view wasn't as stunning as looking at Central from Tsim Sha Tsui. The public areas of this 'fan' are particularly luxurious, and the hotel is very generous with its complimentary offerings. Highly recommended!