Those who enjoy humiliating tests and sleeping on greasy, yellowed pillows should not miss this!
【Hygiene Conditions: Yellowed Pillows + Walls Covered in Stains】 The blankets smelled, and the pillows were yellowed, clearly absorbing countless amounts of grease and sweat from previous guests. The walls and coffee table were covered in unidentified stains resembling a map; see photos for details.
【Room Owner's Attitude: Immediately Labeling Me a "Freeloader"】 I reported the problem at 3 AM, and the owner immediately accused me of being a "freeloader"—I prepaid the full room fee and never mentioned a discount. Does the owner have a penchant for freeloading, thus assuming everyone else is so unpleasant?
【Using Hong Kong Customers to Disparage Mainlanders?】 The owner even brought up Hong Kong customers, saying they hadn't had any problems. In their eyes, Hong Kong customers are probably VIPs, and how dare we mainland guests speak disrespectfully?
【Late-Night Repeated Calls】 I initially just wanted a friendly resolution, but the owner's attitude made me too lazy to argue. Who would have thought that the shop owner would not only bombard us with messages late at night, but also threaten to send someone to "resolve" the issue immediately? Luckily, it was a group of people staying there; if it had been a lone woman, she probably would have had to pack up and run away that very night.
We hope the shop owner understands that we are consumers and have the right to express our opinions and dissatisfaction. No matter how clean you think your place is, the feelings of your customers are real. Please respect your customers and listen to their opinions.
Original TextTranslation provided by Google