COCO proactively contacted us the day before our stay to answer detailed questions, which was very helpful! Our trip to the Renaissance Jinmao truly felt like a home away from home! Our family was very satisfied, and they even accommodated our family's preference for buckwheat pillows, which was a great touch!
Facilities: The suite was very cozy! Perfect for a family of three! The executive lounge also exceeded expectations, with an unbeatable view! The light meals were very satisfying and suited my family's taste.
Cleanliness: Housekeeping was prompt and very clean.
Environment: We were lucky to have great weather in Beijing, and the view outside the window was absolutely stunning (please see pictures). The transportation was also convenient, making it a good value for money given the location.
Service: COCO was very enthusiastic, communicated and responded promptly, and provided incredibly thoughtful service! All the other staff members were also very warm and greeted us kindly. Furthermore, as we had elderly family members who arrived on an early flight that day, the hotel kindly opened up a private room for us to rest while waiting for our suite to be ready, which was extremely considerate.
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