Unpleasantly surprised.
The location is good, and the breakfasts were varied, though some items like strawberries weren't refilled after they ran out, and the blueberries had mold.
The interior is beautiful, the rooms are spacious, and there's no noise (we had a corner room). However, there were some issues: the curtains don't close completely, letting light in from the sides, so it's never totally dark. Also, the sink was clogged, and the water wouldn't drain. For the price, the minibar in the room (non-alcoholic drinks) was ridiculously expensive.
I booked this hotel specifically for my birthday, hoping to go to the spa, relax, etc. (The hotel didn't even acknowledge my birthday, by the way). It turns out the spa has a long waiting list, and apparently, anyone off the street can access it, not just hotel guests. You need to book several (!!!) weeks in advance! I couldn't get an appointment, and guess what the front desk suggested? To go to the Hilton or find another spa... Shocking service.
Upon check-out, they even charged me 1000 rubles for a kettle of tea.
Overall, I'm surprised. We moved to another hotel, and I have no desire to return to this one.
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