Okada Manila

We Love our stay in Okada.Love the way staffs welcome us at Okada .Very friendly environment . All staffs are very helpful,kind to the visitors , the hotel are clean ,do beautiful .Modern ,the food ate delicious ,gave everything .You name it ,they had Japanese food,Pilipino food,Korean ,American,Chinese,Eadt Indian etc . Love everything & look forward on coming back to Okada .Thank you for the very nice service.

I stayed at Okada Manila from February 21 to 24, 2026 and had a very pleasant experience. The room was spacious, comfortable and well maintained, and the facilities of the hotel were impressive. During my stay, my travel companion lost an Apple AirPods Max shortly before check‑out and we thought it was impossible to get it back. The security team, especially Supervisor Arnold, worked very hard to help us and finally returned the headphones to us safely, which made us feel very grateful and impressed by their professionalism. Overall, I felt safe and well taken care of in this hotel, and I would be happy to stay at Okada Manila again and recommend it to other travelers.

Despite the opulent appearance and its 5 star rating, I had the worst hotel experience I have ever had at Okada Manila. Not only did I have to have my ID checked at nearly every turn, security guards frisking me, taking my picture every time I entered and exited the hotel, restaurants and shops closing randomly, canceling my reservations, or closing the kitchen far earlier than typical, the hotel also lost some of my luggage. I transferred rooms twice and each time, it took nearly 4 hours to transfer. My travel itineraries were obliterated, my sense of relaxation went up in smoke. I spoke with management multiple times and was only given apologies and reassurances that didn't carry any weight. Okada is also a ****** and this may explain part of why I felt so trivialized with my issues, but I truly wish Okada would go the extra step to create a truly inviting, empathetic, and welcoming atmosphere, as I was visiting to try and vacation. Upon them losing my luggage, I was nearly in tears. Management told me they reviewed security tapes, investigated, etc, but could not find my bag, despite me recalling having lost it mere hours after switching rooms. My sense of trust with Okada is broken, as it is with Manila too. I sincerely hope that future travelers have a better experience and things improve there.

We recently stayed at Okada for a weekend getaway. The location was fantastic, with easy access to restaurants and sights. The staff, from front desk to housekeeping, were incredibly friendly and efficient, always greeting us with a smile. Our room was spacious, modern, and spotless, with comfortable beds and great blackout curtains, ensuring a good night's sleep.

Pros: The hotel is near the airport and has lots of stores and restaurants inside. Breakfast is good. Cons: 1. During check in: Receptionist refused our passports and ask for national IDs instead so we needed to insist on the passports because we don't have any national IDs (we live outside the country). 2. During stay: wait time for housekeeping request took 2hours. Hotel staff does not inform beforehand that the private bar locks automatically when deposit is already consumed. What's worse is that they did not get the full deposit upon check in. We could've avoided not being able to drink cold water upon arriving at midnight if they only informed ahead or asked for more money for deposit. Also, unlike other hotels, printing is not complimentary. 3. Checkout: airport transfer is not well coordinated with concierge. Also, instead of checking room thoroughly before completing check out, they would send you an email the day after to let you know that you left stuff inside the room so send an email if there's anything valuable that you remember.

i will go back again inlove okadaaa