First of all, I am very dissatisfied with the hardware. Although I know that European five-star hotels cannot be compared with domestic ones, I have stayed in five-star hotels in several European countries. The hardware conditions of this hotel are really bad enough for four stars. The pictures are taken from the only angles I can see. The bathroom is small and old, and it is impossible to take pictures. You have to stand in the bathtub to take a shower, and you have to manually open and close a glass to stand... The hair dryer is the old one fixed on the wall... The items provided by Ctrip are also wrong. They do not provide toothbrushes and toothpaste at all. In addition to shampoo, conditioner, shower gel and body lotion, they only provide two things: shower caps and cotton pads + nail file sets. There is no comb, toothbrush, toothpaste, or razor. On the first day, they didn’t even give slippers. I wrote a note and left a tip before they gave it. If the hardware can only be rated three points, what makes me most angry is the front desk. On the day of check-in, there was a middle-aged man (probably German) at the front desk. After registering the documents and filling in the information, the only thing left was to swipe a credit card to pay the deposit in advance. At this time, he received a call and explained something to the other party in German very "intensely", and then began a long wait. After waiting for more than ten minutes, he still didn't hang up the phone. I was waiting at the front desk like a ****, so I asked very politely how long I would have to wait. He actually covered the phone and said to me in English that he was comforting a guest now because the customer was complaining a lot, yelling and crying, so he had to serve him first. If I yelled and cried, he would serve me first. I was shocked. I had never seen such a rude hotel front desk. Then I still patiently said OK to him, and asked him if there were other service staff. He actually told me no! Because I checked in too early, he should check me in at 3 pm. I told him that I knew I arrived early, but what else did I need to do now? He said that he only needed to swipe the card, and it would be over in less than five seconds. For this five-second operation, I waited for more than ten minutes and was treated so rudely by him. It really left a very bad impression on my trip to Germany.
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