InterContinental Hotels CHANGSHA by IHG

I really picked the right hotel this time in Changsha! Iris sent a thoughtful welcome message before check-in, and Rarity made the check-in process quick and efficient. The service was warm and friendly, and they even upgraded my room, which had a great view. The bellboy proactively helped with my luggage when I arrived, and the room was clean and well-maintained. All the services were excellent; I highly recommend it!

After 3 years, I'm back in Changsha and chose the same hotel. Not just for the Xiangjiang River view balcony king room, but because the memories from three years ago are still so vivid. This time I didn't book an executive room, looks like my spending power has gone down, haha, but the staff we encountered still made us feel the InterContinental charm. Ola checked us in at the front desk, accurately and quickly. I wasn't sure about extending my stay, so Ola added me on WeChat, saying I could contact her anytime with questions. The next day, when I decided to extend, she was off but still replied promptly to my WeChat. She enthusiastically told me about the hotel's surroundings and room facilities, and then, within reason, helped me get a late checkout and even reserved mooncakes for me according to hotel policy 🥮. I want to thank Ola for her professionalism and dedication. See you next time, Changsha! I'm no foodie, but the hotel's breakfast rice noodles and bread were absolutely delicious! [Smart]

Had an absolutely fantastic stay! A special shout-out to Rarity, who was incredibly kind and provided meticulous, thoughtful service, helping us resolve any issues efficiently. Serena at the executive lounge also offered excellent service. The hotel environment is lovely, the rooms are comfortable, and the overall experience exceeded our expectations. Definitely worth a stay!

My stay at the InterContinental Changsha North Star was far beyond my expectations, I just had to give it a huge thumbs up! 📍Prime Location: The hotel is situated in the heart of Beichen Delta, where the Xiang River and Liuyang River meet, offering a true 270° panoramic river view. From my room, I could take in Orange Isle and Yuelu Mountain, watch the sunset paint the river gold in the evening, and marvel at the dazzling lights along both banks at night – the night view from Fuyuan Road Bridge was breathtaking! Plus, the hotel has direct access to the Beichenhui shopping mall on the first floor, making dining and shopping incredibly convenient, even on a rainy day. 🛏️Room Comfort: The rooms start at 40 sqm, spacious and bright. The floor-to-ceiling panoramic windows and observation balcony provide unbeatable views. The signature InterContinental bedding is just the right firmness, ensuring a sound night's sleep. The bathroom has a separate wet and dry area, and the amenities are from a high-end brand. Some room types even have a scenic bathtub, making a soak with a river view feel truly luxurious. The soundproofing in the room is excellent, ensuring a very quiet stay. 🍽️Exceptional Dining: The breakfast at the All-Day Dining restaurant offers a super rich variety. You absolutely must try a bowl of freshly made Changsha rice noodles, complete with chopped chili, pickled long beans, and various toppings – truly authentic local flavor! There's a dedicated person managing the coffee machine, keeping things smooth even during busy periods. The Hunan cuisine at the Xiangxiu Chinese Restaurant on the first floor is also very authentic; you can savor the taste of Changsha without even leaving the hotel. 💁Impeccable Service: From the front desk to room service, every staff member was warm, professional, and always ready to help. The hotel pool water is very clean, and the gym is well-equipped. The hotel opens right onto the riverbank, making a stroll along the river in the morning or evening a wonderfully refreshing experience. In summary, the InterContinental Changsha North Star excels in river views, brand service, and dining quality. Whether for a business trip or a leisure vacation, it's the top choice in Changsha. Highly recommended! ⭐⭐⭐⭐⭐

The breakfast was delicious with a wide variety of options. The pool and gym were of high quality, and the room was spacious with a beautiful river view. The facilities were excellent, clean and tidy, the environment was elegant, and the service was attentive. Direct access to the mall made shopping and leisure convenient and quick.

Excellent! The room was spotless and clean, the bedding was comfortable, and it was very quiet. The view was absolutely stunning. It's also super convenient, being very close to the nearby mall. The staff were all very attentive. Highly recommended!

During check-in, they proactively considered our family trip with a child and assigned us a super spacious triple room, which was great for three people. The breakfast on the first floor was delicious, while the breakfast on the 27th floor was average, but the river view was stunning. We encountered a few issues during our stay, but Manager Zhou, the duty manager, responded and resolved them very promptly, demonstrating high professionalism. Another duty manager, Manager Cheng, was also very sincere in welcoming us and listening to our suggestions (for instance, I suggested that InterContinental could make some flexible adjustments to their family-friendly services while maintaining their business focus to improve their reputation among families traveling with children). Both managers truly elevated the hotel's service level.