The Ritz-Carlton Beijing

The room was clean and tidy, and my stay was comfortable. The service was warm and attentive, truly trustworthy and recommended. I'll definitely stay here again. Special thanks to the concierge department – they were incredibly responsive, thoughtful, and detailed, and every concierge was enthusiastic.

Five-star review! The executive lounge experience at the Ritz-Carlton Huamao was impeccable. The environment is quiet and upscale, and the five daily meals offer a rich variety. Afternoon tea and evening happy hour have a complete selection of drinks, with free-flow red wine, spirits, and cocktails. The biggest bonus is the service: Ivy, Sita, Irene, and Coco are professional and gentle, paying attention to every detail. They are diligent with restocking, making the executive benefits incredibly value-for-money. Highly recommended!

Overall, it exceeded my expectations. I really like the style. The service from the greeters, front desk, and restaurant staff was far superior to two luxury hotels I recently stayed at. The room facilities were also well-maintained. The 'do not disturb' button at the door was a bit hard to press. The blackout and sheer curtains in the room seemed to be on the same switch, and I'm not sure if I just couldn't figure it out, but it felt a bit impractical.

The check-in process was very thoughtful; they even upgraded us to a junior suite! The prime location in the Huamao Center CBD speaks for itself. The staff's service with a smile was excellent. I really appreciate that they sent a reminder text about my forgotten item, even though I missed their call.

Our stay at The Ritz was delightful. Ivy at the front desk was very thoughtful, especially since we were traveling with a child; her service was excellent and meticulous. The staff at the Executive Lounge – Irena, Coco, Ivy, Sita, and Jovian – were all highly professional and incredibly welcoming. We were very satisfied with our stay and highly recommend it!

Unbelievable and unheard of. I took my wife and child (7 years old) on a trip to Beijing and stayed at the Ritz-Carlton Beijing. I understand that the hotel is a bit old. We checked in around 3:30 PM. About 15 minutes after entering the room, we found poop inside the duvet on the bed, and it got on my wife's leg and clothes. I immediately called the front desk and asked them to send someone. They took their sweet time, so I called a second time, quite upset. Only then did they send a manager. The manager apologized and upgraded our room. After we moved to the upgraded room, the front desk called me back with a very aggressive tone, claiming it had nothing to do with them and that they had reviewed the surveillance footage and wouldn't admit fault. First of all, the poop was dry, and we had only been in the room for 10 minutes. We also checked our child, and their clothes hadn't even been taken off. The Ritz-Carlton front desk spoke to me very forcefully, saying, 'Do whatever you want, you can call the police, we won't offer any compensation.' Finally, I endured it for 2 days. We checked out and left. This is the Ritz-Carlton Beijing, and I will never stay there again in my life! The service attitude was terrible and arrogant.

I came to visit a family member who works in Beijing. I originally thought the hotel would be old, but the stay experience was actually quite good. Everyone was very warm and professional. It's also very close to SKP. I'll choose this hotel again next time.

Victoria is super gentle and beautiful, and the room is clean and spacious. I'd definitely stay here again and hope to see her next time!

My stay at The Ritz-Carlton Beijing, China Central Place was absolutely perfect! The decor is a classic 'old money' style – understated luxury without being flashy. The vintage furnishings create an amazing ambiance and feel incredibly high-quality. The hotel environment is tranquil and elegant, and the location is convenient, offering a quiet escape despite being in a bustling area. The service was refined and professional, with staff being attentive and thoughtful, paying attention to every detail. The rooms are spacious and comfortable, with excellent soundproofing, making the overall comfort outstanding. The heritage of this long-established luxury hotel is simply irreplaceable. Highly recommend!