I would honestly give this hotel more than full marks if I could. It exceeded our expectations in so many ways, and considering the reasonable price, it offered incredible value for money.
My family booked two rooms for three nights. Before arriving, we had a rather unpleasant experience at our previous hotel where we were bitten badly by what seemed to be bed mites. As a result, we contacted this hotel before check-in and politely requested that the rooms be thoroughly cleaned and that all bed linens be changed.
From the moment we arrived, the staff showed genuine care and professionalism. They kindly asked about our situation and reassured us that both rooms had been deep cleaned. We were welcomed with cold towels, refreshing welcome drinks, and delicious desserts, which immediately made us feel comfortable and cared for.
When we entered our rooms, we were pleasantly surprised to find an air purifier already prepared for us. The rooms were spotless and impeccably clean. Everything felt fresh, and we could immediately see the effort the hotel had put into ensuring our comfort. Most importantly, every member of the staff was incredibly warm, friendly, and sincere.
The hotel also provides complimentary afternoon tea. While the selection is not extensive, it is more than enough for a relaxing break with a cup of tea. The kids’ playroom is conveniently located nearby, which made the experience even more enjoyable for families.
Another wonderful surprise was that the hotel treated each guest to a complimentary bowl of traditional Vietnamese noodle soup for dinner. It was delicious and became one of the highlights of our stay.
Before arriving, I was a little concerned because guests need to climb a short flight of stairs to reach the lobby. We were travelling with an elderly family member and a stroller, so I worried it might be inconvenient. However, every single time we needed assistance, the staff immediately stepped forward to help carry our luggage and stroller. Their attentiveness truly impressed us.
Since the hotel is located beside a main road, transportation could have been slightly challenging, but once again the staff went above and beyond. Whenever our Grab arrived, they would help us call the driver closer to the entrance and even hold umbrellas for us during hot weather, making it much easier and safer for our family to get in and out of the vehicle.
We stayed for three nights, and every morning the breakfast was varied, plentiful, and delicious. There was always something different to enjoy, which made breakfast something we looked forward to each day.
Overall, we are extremely satisfied with our stay. The cleanliness, thoughtful service, excellent hospitality, and attention to detail made this one of the most memorable hotel experiences we have had. I highly recommend this hotel to anyone visiting the area, especially families with children and elderly travellers.
Thank you to the entire team for making our stay so comfortable and enjoyable.
This wasn’t just good service—it was genuine hospitality. We would definitely stay here again.
