Featured facilities: Pool, Public beach, Conference room
Very Good
57 reviews
8.6/10
1 night
From JPY 3,570
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9,1/10
Great
AAimz13I am writing to formally express my disappointment regarding our recent stay at Orchard Passaros.
Upon arrival at approximately 12:30, we were informed that our booking could not be located. After waiting around 20 minutes, the reservation was eventually found. Unfortunately, the gentleman at reception during this time was unfriendly and appeared quite miserable, which did not create a welcoming first impression.
We were offered a complimentary drink while the issue was being resolved, which was appreciated. The gentleman who served us was polite, professional, and very pleasant. We were then shown to our room, which initially appeared to be very nice.
However, later that evening we experienced significant issues. The room was unbearably hot, as the air conditioning did not seem to cool the space effectively. Additionally, there was a sensor system whereby any movement in the bed activated the bathroom light and extractor fan. This repeatedly disturbed our sleep.
We reported these problems to reception. A maintenance staff member attended and resolved the sensor issue in the bathroom. He also stated that he had lowered the room temperature; however, the room remained extremely hot and uncomfortable. Despite further attempts to fix the issue, there was no improvement. After approximately an hour of ongoing disruption, at 2:00am we felt we had no option but to leave the hotel.
The manager’s response at this time was extremely disappointing. He was rude, dismissive, and repeatedly laughed during the conversation, which we found highly unprofessional.
Furthermore, the pool area was not as advertised. There were only two sunbeds available, and on one occasion a guest reserved one all day by leaving belongings on it, even when not present. Overall, the facilities and restaurant did not meet the standards described on your website.
We are extremely disappointed that our experience did not reflect the expectations set by your online description. I would appreciate your response to these concerns.
Yours faithfully,
GGuest UserBenaulim Fortune resort is a beautiful property situated very near to Benaulim beach. Room size is good. Few shortfalls I observed:
1. Room fan regulator was not working.
2. Split ACs were not cooling (no centerlise ACs in resort).
3. F&B ground level team waiters consider guest as fool.. they suggested to try rice kheer in desert and you will not believe that they poured rice in to milk and served when I complained about that then he said he will not charge for this.
Such unprofessional attitude are not expected in a brand like #ITC Fortune
VVikashI went during the monsoon season and the hostel had to take precautions to prevent any flooding, by putting up huge covers which kind of made it seem like it was under construction. So if you are going during the monsoon season don't be surprised if it doesn't look like the pictures. I had no complaints as at least it prevented flooding. The staff were all amazing and very nice, just not it is a cashless hostel so everything is through their app. I went during off peak so not much of a hostel vibe and people mostly sticked to their own groups. Nothing much around the hostel except a few cafes but has a very calm and relaxing environment. It is also a 5 min walk to Mandrem beach where u can walk ***** the full beach to go to Arambol and also to Sweet water lake. All in all service and cleanliness was great, location was alright and not much facilities except a small pool.
GGuest UserSo beautiful, i can't say that. Location is super close to ashvem beach. Restaurant as also available at walking distance. Crowd of la gracia is extremely good. Very supportive staff. Perfect stay for family/solo/group. I just loved it.
GGuest UserThe property is centrally located to at least 3 beaches in South Goa..Colva beach, Sernabatim beach and Benaulim beach..inspite of which it is situated in a very quiet and peaceful neighbourhood.
Our package included breakfast which was very good and unlimited.
The WiFi worked very well, the room was very neat and clean as was also the bathroom and the plunge pool was well maintained and a real welcome in this hot weather.
The check-in at the reception was smoothly done and the housekeeping staff especially Dijen as well as the catering staff were all very polite and helpful.
Overall it was a relaxing and enjoyable stay and we would definitely like to visit again. Would highly recommend Vega-a-Boutique Hotel for a stay in South Goa.
ЗЗоренко ИринаI really loved the bright, air-conditioned room with a fan. It had everything I needed, even a refrigerator, and breakfast was included. The sea was just a minute's walk away. The staff was always smiling and friendly. There's a cafe right next to the window where the wonderful chef Ganesh works his magic. He's a bright, kind, and generous person. He listens to every visitor and makes everything perfectly tailored to their needs. My requests were immediately addressed, making my stay unforgettable. He delighted me with a fresh sprouted salad every morning, especially since I'm a raw foodist. Can you imagine? He took such great care to ensure my meal was not only tasty and enjoyable, but also healthy! He also fed the cow that came every morning for watermelon rinds, and not just one. I recommend him to everyone. The price-quality ratio exceeds expectations.
GGuest UserI recently stayed at . And I would like to share my experience with the housekeeping staffs Mr Bappa ,mr.ankit,mr gaddu,mr.nilesh, mr.aman. they all were very friendly ,& helpful person thank you so much for making my stay more comfortable.The cleanliness of my room was exceptional. I appreciated how the bed was made neatly each day, and the bathroom was spotless.
The housekeeping team did a great job of restocking supplies, such as toiletries and coffee. I noticed that they also took care to arrange my personal items thoughtfully.
Overall, I was very satisfied with the housekeeping services during my stay. Thank you for maintaining such high standards!