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Diamond Spa Prague Reviews: Insider Insights and Visitor Experiences
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(16 Reviews)TripAdvisor
16 Reviews
Irasema G
Poor service
Poor service and bad communication. They do not consider the customer needs and do not refund money even if the customer has paid for it a month in advanced for a massage service
I bought a voucher, managed to book the massage after some weeks because there was no availability and when I managed to find an available date they told me it was already expired. Asked them to retur...
Refund of money, reply complains, get the knowledge of meaning of customers service Non-existent customer service. terrible service. They did not attend us despite having paid, reserved and confi...
I ordered one treatment for my mum's birthday, paid online in October, and double-checked, that the payment left my account. but I haven't received any confirmation, only the number of the payment. Wi...
Literally the best customer service I’ve ever experienced in Czech Republic. Very friendly, welcoming and attentive staff. Service also 5 star. Beautiful and innovative facilities. Truly recommend!!
Poor service
Poor service and bad communication. They do not consider the customer needs and do not refund money even if the customer has paid for it a month in advanced for a massage service
Awful
I bought a voucher, managed to book the massage after some weeks because there was no availability and when I managed to find an available date they told me it was already expired. Asked them to retur...
TERRIBLE, DON'T GO!!!!
Refund of money, reply complains, get the knowledge of meaning of customers service Non-existent customer service. terrible service. They did not attend us despite having paid, reserved and confi...
Very bad communication
I ordered one treatment for my mum's birthday, paid online in October, and double-checked, that the payment left my account. but I haven't received any confirmation, only the number of the payment. Wi...
Extraordinary customer service experience
Literally the best customer service I’ve ever experienced in Czech Republic. Very friendly, welcoming and attentive staff. Service also 5 star. Beautiful and innovative facilities. Truly recommend!!