Sheraton Phu Quoc Long Beach Resort

We stayed in a 3-bedroom garden view villa during the 2026 National Day holiday. The rooms are spacious and well-equipped. While room cleaning could be a bit more meticulous with details, it's already very impressive for such a large villa! The hotel breakfast was excellent, and there's even an exclusive seating area for Marriott Bonvoy members. For such a big hotel, we didn't have to wait for a table at breakfast, which shows how much effort the management puts into guest experience. The large swimming pool is very clean and a pleasure to swim in—thumbs up! The sand on the beach 🏖️ is super fine, totally beating Yalong Bay. The front desk service was prompt and efficient. On our third day, I suddenly came down with acute gastroenteritis; the hotel promptly arranged a car to take me to the nearby international hospital and picked me up afterward, free of charge. Highly recommended!

It far exceeded our expectations, and the whole family is very satisfied. Staying for 6 consecutive nights, the price was quite reasonable. The swimming pool is huge—after comparing several luxury hotels in the area, this is definitely the biggest one. It's fantastic for laps, and even during the National Day holiday, it wasn't crowded at all. Both the pool and the beach are completely uncrowded, making it easy to take great photos without random strangers photobombing. The overall service is great; staff members always greet you with a smile, and if you book a day in advance, there is a free 7-seater van for airport transfers. My child accidentally scraped herself on a sun lounger by the pool and was bleeding a bit, so I went to the front desk for a band-aid. Instead, they sent the head of medical services right over to take care of it, and suddenly four people were tending to her small wound 😂. I read reviews beforehand saying the breakfast was amazing, and it truly is—huge variety and delicious! Right next door are the famous VinWonders and Safari, both well worth a visit. My only suggestion is that the staff should use a net to scoop up the leaves at the bottom of the pool! Also, the bed was way too soft, which was a bit tough on my bad back 🥹.

The service and facilities at the hotel are both great. The beach area is spacious, and the main pool is large and clean. The breakfast offers a great variety! However, the room facilities are a bit dated, especially the air conditioning, which automatically shuts off at night and gets very hot. I had to turn it back on manually, and I hope this can be improved.

For a five-star Sheraton, the hygiene standards were not met, and the bedding was very uncomfortable. The room was quite spacious, and the pool and private beach were nice, but the attention to detail was lacking. The kids' club was really poor – small, rundown, and with nothing much to do. The breakfast was very rich and varied, which was a plus. Overall, I'd say it was just okay.

The hotel service was excellent, and the breakfast had a wide variety of options. Both the pool and the beach exceeded expectations; the pool is enormous, perfect for a good swim. If you're planning a 4-island tour to the south, the hotel has partnered with tour groups that depart directly from the hotel, which is more cost-effective than booking online. However, the room had a slight musty smell, though it wasn't too disruptive. Also, if you stay in a garden view room, the soundproofing isn't great, and the elevator can be a bit noisy.

Traveling during the National Day holiday, this price offered true value for money. The breakfast was also good, and you can book airport transfers. There are also scheduled shuttle services to the Grand World and the zoo, which was very convenient. The swimming pool and beach were both great as well.