This hotel is excellent in every aspect, from its hardware facilities and natural environment to its service – I was thoroughly impressed. As a rather discerning traveler, I have almost nothing to complain about. It's a night-and-day difference compared to my previous stay at Wyndham.
The hotel's design concept is set against a fictional European university. The lobby decor is elegant, without excessive luxury or ostentation. Upon check-in, you don't need to go to the front desk yourself; simply sit down and relax, and someone will come over to offer a welcome drink and process your check-in. Afterward, a buggy will take you to your room, and it's available on-call throughout your stay.
Each building has a theme, based on the departments of this virtual university. The rooms are well-designed with great views. Upon entering, we found a welcome coconut from the hotel, and they had also thoughtfully prepared children's toothbrushes and small slippers in advance. After turndown service, they even folded a small elephant out of towels for the child, which shows their meticulous attention to detail.
The service was also satisfactory. Almost every staff member I encountered, whether on beach duty or tending to the gardens, would actively smile and greet guests. They tried their best to fulfill my requests during my stay and even provided a complimentary extra bed for my child because of my larger size, allowing us to rest better.
Regarding dining, the breakfast at the hotel was diverse and of good quality. It wasn't like many hotels where there's a dazzling array of food but only a few edible options. Our whole family found food they loved, and I particularly recommend the coconut coffee, eggs Benedict, and Vietnamese steamed rice rolls. The bar, inspired by a chemistry lab, is worth a visit, and the apple pie at the cafe was a hit with the kids. We didn't go to the Pink Pearl restaurant for dinner; instead, we ate at the same place as breakfast, and the food was good, and the price was reasonable. I recommend the roasted beef ribs – they were tender and flavorful.
For entertainment, the beach sand is soft and fine, the water is warm and shallow, with no big waves. Free kayaks are available, and you can see many interesting small things like starfish in the clear water. The hotel also has an app. After downloading it, you can participate in a hotel-wide scavenger hunt for hidden QR codes. Following the map on the app feels like playing a computer game. After scanning all 48 codes, you can redeem a 1 million VND voucher at the front desk, which can be directly used for various hotel expenses – a truly satisfying achievement.
As for drawbacks, if I had to nitpick, the pool and beach close a bit early, the refrigerator in the room had slightly poor cooling, and while the bed was comfortable, it was a bit noisy, creaking with every slight turn. These are minor issues that didn't affect my satisfaction with this stay at all. Next time I come to Phu Quoc, I won't need to go anywhere else; I'll just stay at this hotel until I return home.
Original TextTranslation provided by AI
