Lijiang Waterfall Hotel

The beds are 1.35 meters, and we were able to fit our two kids in comfortably. The hotel service was excellent! The waterfall behind the hotel is stunning! From our room, we could see both the Twin Pagodas and Elephant Trunk Hill, which is very close – just a few minutes' walk away. Eating downstairs is super convenient with lots of great food options around. The front desk staff were very welcoming; #310 even gave us two small sachets. Both the front desk and restaurant staff are very responsible! Having stayed in hundreds of hotels, I found them to be incredibly professional! I rarely leave reviews, but they truly stood out. My kids also loved the intangible cultural heritage rubbings on the second floor, and the view from the rooftop is fantastic! I'll definitely stay here again next time I visit.

True to its reputation as a seasoned five-star hotel, even with my late arrival due to travel plans, all services were still thoughtful and prompt. The hotel's location is absolutely perfect, with rooms offering direct views of the Twin Towers and the lake. Plus, it's incredibly convenient for reaching all the major attractions nearby. My experience was fantastic!

Quite disappointed! The LED strip lights were flickering, so they sent someone to fix them. Instead of actually fixing them, it seems they just cut the power, making an already dimly lit room even darker. The paper said to dial "66" for service, but it just kept beeping busy every time I tried, and no one ever picked up. I reported this, but when I checked out, it still wasn't resolved, and no one even informed me about it. The bathroom mirror always pointed towards the ceiling no matter how I adjusted it; when I tried to tighten the screws on the side to fix it, they were broken. The grout on the shower floor was cracked. And they don't change the breakfast placemats; I couldn't find a single table with a clean one.

The hotel boasts an excellent central location, just a short walk from popular attractions like Elephant Trunk Hill, Sun and Moon Pagodas, and the Two Rivers and Four Lakes scenic area. Guests can also enjoy the on-site gym, swimming pool, and intangible cultural heritage craft experiences. A major highlight is the hotel's impressive waterfall performance, a special feature much loved by guests, starting nightly at 8:30 PM.

Even though the hotel is older, its five-star heritage really shines through. From the front desk staff to everyone in different roles, the service attitude is excellent. It was a comfortable stay, and I'll definitely choose the Great Falls Hotel again next time I'm in town!