Kempinski Hotel Beijing Yansha Center

For the past few months, every weekend, I've enjoyed finding a quiet place to unwind from the week's fatigue. Booking an executive room at a five-star hotel and savoring the exclusive afternoon tea and happy hour has become my unique weekend ritual. After experiencing several different five-star hotels, I still unequivocally chose Kempinski again. Although its executive rooms are more compact and refined compared to executive rooms in other hotels, the beautiful view of the Liangma River outside the room always captivates me. The lounge's afternoon tea and dinner genuinely surpass many five-star hotels; the rich and delicious food always satisfies my taste buds. On the first day of the New Year, I met service staff member Feng Xiangchao again, and he was as enthusiastic and attentive as ever. Knowing I can't eat very cold food, he warmed up all the seafood for me, which was incredibly thoughtful. The next day, we met another service staff member, He Xu, who recommended the best-tasting desserts and, seeing a child nearby, kindly reminded the child and parents to be careful. The attentive service from every staff member here truly makes us feel warm and comfortable. At dinner, I chanced upon a couple with their child. Like us, they also spend every weekend at a five-star hotel. They, too, chose Kempinski again after trying several other five-star hotels because they shared our experience of warmth, excellent service, and delicious food here. This is more than just a hotel; it's a sanctuary for many loyal customers, a haven where they find solace in their busy lives. For future weekends, we will undoubtedly continue to choose Kempinski to enjoy this wonderful time that belongs solely to me. We've already booked our stay here for this coming Chinese New Year, and we're looking forward to it…

My last visit here must have been 30 years ago, what a childhood memory! This established five-star hotel has a charm that new hotels just can't replicate. The Christmas atmosphere was incredibly rich! Kella (I hope I spelled that right) contacted me the day before to confirm my check-in details and upgraded my room. The upgraded room type seems to be newly renovated; although it's not huge, it's very new, completely odorless, and extremely clean. The room size isn't large, but the design cleverly uses mirrors to create a visual extension, making the entire space feel very open. The floor was incredibly quiet; no one was shouting or running around in the hallways in the morning or evening, so I slept really well. The included breakfast buffet had a rich variety of options, and the best part is it ran until 11 AM – that's fantastic and so considerate! Kempinski's Black Forest cake is still consistently delicious. Overall, it was a wonderful memory.

Terrible. I can only say that everything, from the service to the facilities to the room, was extremely, super, incredibly bad. The overall experience was worse than staying at a budget hotel. Service: When I arrived at the hotel, I asked the front desk if I could get a room upgrade. The front desk told me it would normally cost 650, but they could offer a discount, so I'd only need to pay 500 for an upgrade. If I were willing to pay for an upgrade, why would I even ask you? Facilities: The room was awful. The picture below shows the bed in the suite I booked – it's 1.5 meters wide! I booked a suite, and you give me a 1.5-meter-wide bed? Don't tell me it was written in the details; what's the point of booking a suite if I wanted such a small bed, please tell me? Cleanliness: My throat felt terrible after waking up; it was so dry. And the tea and drink packets in the room were instant Nescafe coffee. I'm speechless. Oh, and the most disappointing thing was the breakfast buffet. I strongly advise avoiding this Kempinski. The size of the breakfast is smaller than Atour's, the variety is extremely limited, and the service attitude is abysmal. The noodles didn't even have basic sauce. I will absolutely never come to this place again. It was just too bad.

The hotel's location is excellent, and the service is fantastic. The staff are all very enthusiastic, and the Christmas decorations are beautiful. The pool isn't large, but the floor-to-ceiling windows are stunning.