Kempinski Hotel Beijing Yansha Center

The hotel is quite old and outdated, I only chose it due to sentimental reasons. Upon checking into the room, I found long female hairs on the bed and the sink was leaking, so I had to put a towel on the floor to avoid slipping. At breakfast, I went to get food (there was an 'occupied' sign on the table) and when I came back, someone else had taken my seat. There were several staff members, but they couldn't even manage to arrange seating properly. Because my companion was a foreigner, we voluntarily moved to another table. However, it took three requests to staff members to get the coffee we asked for, and it finally arrived almost after we had finished eating. This is definitely not the service one would expect from a five-star hotel. Quite disappointing.

For the past few months, every weekend, I've enjoyed finding a quiet place to unwind from the week's fatigue. Booking an executive room at a five-star hotel and savoring the exclusive afternoon tea and happy hour has become my unique weekend ritual. After experiencing several different five-star hotels, I still unequivocally chose Kempinski again. Although its executive rooms are more compact and refined compared to executive rooms in other hotels, the beautiful view of the Liangma River outside the room always captivates me. The lounge's afternoon tea and dinner genuinely surpass many five-star hotels; the rich and delicious food always satisfies my taste buds. On the first day of the New Year, I met service staff member Feng Xiangchao again, and he was as enthusiastic and attentive as ever. Knowing I can't eat very cold food, he warmed up all the seafood for me, which was incredibly thoughtful. The next day, we met another service staff member, He Xu, who recommended the best-tasting desserts and, seeing a child nearby, kindly reminded the child and parents to be careful. The attentive service from every staff member here truly makes us feel warm and comfortable. At dinner, I chanced upon a couple with their child. Like us, they also spend every weekend at a five-star hotel. They, too, chose Kempinski again after trying several other five-star hotels because they shared our experience of warmth, excellent service, and delicious food here. This is more than just a hotel; it's a sanctuary for many loyal customers, a haven where they find solace in their busy lives. For future weekends, we will undoubtedly continue to choose Kempinski to enjoy this wonderful time that belongs solely to me. We've already booked our stay here for this coming Chinese New Year, and we're looking forward to it…