Guangzhou Marriott Hotel Tianhe

The facilities are old and the environment is just so-so! The hygiene was really bad. I thought the bedside table had scratches from age, but when I wiped it, it was just a thick layer of dust 😓 so much dust, it looked like it had been specifically placed there! Most importantly, the room door had a terrible, strong odor, like moldy traditional Chinese medicine! If I wasn't traveling with my child, I honestly wouldn't have been able to tolerate it. 😖

The only upside to staying here, besides the free parking at Zhengjia Plaza, is a mystery to me. The facilities are incredibly dated, and the service is practically non-existent – they even seemed annoyed. It feels like this hotel has no management whatsoever. They're clearly banking on the prime location to justify the inflated prices. I actually chuckled imagining foreign tourists staying here; it's like a trip back to the last century. I asked about food delivery and was told there were no robots, so I went down to pick it up myself, only to find robots there! They completely ignored my request for a room close to the elevator because I had luggage. Seriously, what kind of guest gets to experience even basic service at this hotel? Or perhaps there isn't any at all, which would at least make the terrible service consistent for everyone. It’s incredibly mismanaged. If you're looking to pay over a thousand yuan for a budget hotel experience, feel free to give it a try.