The Westin Guangzhou

The surrounding area is vibrant and bustling with a great commercial district, and it's very close to Taikoo Hui. The room is spacious, comfortable, cozy, and elegant. Despite being right next to the International Trade Centre (ITC), it is exceptionally quiet with no noise at all. The indoor and outdoor swimming pool design is stunning with plenty of natural sunlight, and the gym is also great 👍 Five-star recommendation!

Visited again within a month, this time with my mother. Highly satisfied! The transportation is convenient, with plenty of bars and restaurants nearby. In just a few days, they've started using delivery robots—visible progress, really impressive. The hotel staff were as warm and professional as ever. Will definitely stay here again given the chance!

On this family trip to Guangzhou with our child, we stayed at The Garden Hotel, White Swan Hotel, and Shangri-La. However, The Westin Guangzhou gave us the worst experience by far, specifically due to the service from front desk supervisor Hugo Wang. First off, we checked in on October 7th, right at the end of the Golden Week holiday when the hotel wasn't even fully booked. Yet, this supervisor brushed us off, claiming high holiday occupancy as an excuse to deny us a room upgrade. He ended up giving us Room 1114, which was dark, gloomy, and tucked away in an awkward corner. We later had to reach out to Guest Services just to get our room changed. As a supervisor, he showed zero initiative to care for guests—hoarding the better, vacant rooms instead of offering them. Second, all the previous hotels proactively provided complimentary breakfast for our child, but this Westin supervisor just gave us endless excuses and runarounds, flatly refusing to offer it. Lastly, the soundproofing at this Westin is terrible. It sounded like the couple upstairs was shaking their bed—a rhythmic, piercing creaking that went on until 1:00 AM. We barely got any sleep and were woken up multiple times. We will definitely not choose Westin again next time. Truly awful.

Caroline and Faye were wonderful, greeting me from afar as I approached. The turn-down service staff was also excellent. The room was spacious. Very satisfied.

Everything was great! The service at every touchpoint was warm and welcoming. Considering it was during the National Day holiday, the value for money was excellent. They contacted me immediately after the room was cleaned. The location is also fantastic, with plenty of shops and restaurants nearby.

Very close to the East Station, which was convenient for catching an early train the next morning. The room's amenities were excellent, clean and tidy. The only downside was the lack of windows, so no ventilation. The breakfast tasted great, with many freshly made items and a wide variety to choose from.

The location is convenient, right next to Guangzhou East Railway Station and not far from Tiyu Xilu. The hotel facilities are also great. A special shout-out to the gym – it's well-equipped, and the pool is very comfortable for swimming. I'll definitely come again next time.