I feel ive been hoodwinked, in the heart of Cheltenham everything is beautiful, this place was a joke, disgusting, nasty looking, smell of damp, myself and my partner walked in and straight back out. Not at all as advertised in their pictures. DO NOT RENT THIS PROPERTY! for an extra £20 we got a travelodge 15mins away. Save your money. Its an outright joke that its non refundable... because they know that every person who pays to come here will instantly regret their decision. They have no right to say non refundable... it should be up until the day before your stay. I am incredibly upset with ********** for allowing this shambles of a place to exist, advertises as a studio in reality it is a single room with a double bed stashed in it, no space to walk around, nowhere to place bags, and then put a makeshift counter with sink and microwave in it and the bathroom is to be shared but all these staying on the premises! Absolute disgust!!!