Qinxiaoyu
September 20, 2021
The worst staying experience ever, bar none! Because of the festival, the room was booked in full a few days in advance. Arrived at the hotel at 9pm, checked in and was told to wait. While waiting, the two people who arrived later checked in directly. Ask the reason, the lobby replied that they booked a double bed room (does your hotel treat guests in the double bed room and twin room differently) at 9:10, asked the reason, and answered that there are no twin rooms below the 6th floor, The room on the 6th floor cannot be released until someone checks it. After I expressed my strong dissatisfaction, I finally moved into room 615 at 9:32. The strong smell of formaldehyde in the room made me sleepless all night. The funniest thing is: at 10:40 am the next day, before checking out, the waiter directly took the key to open the door. Honesty and trustworthiness are the basic principles of a hotel. Since I have paid the room fee, your hotel is obliged to reserve a room for me, instead of waiting for me to find a problem room for me to live in temporarily, and make a mess. As a As an old customer who often stays in your hotel, I don't think I will come again in the future!
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