Taplow House Hotel & Spa

Lovely place and nice grounds. Clean rooms. Large outdoor spa pool. Very relaxing. Wonderful breakfast. Reception area is a little odd, just a table in the hallway. But otherwise great stay.

This property has the potential to be a lovely place to stay BUT currently they have a lot of issues that need rectifying. We booked a junior suite and a double as part of a larger booking for our daughter's pre wedding 8 rooms in total Two of which were junior suites It starts at reception. Well there isn’t One Sometimes there was someone there but often no one in sight We arrived back from the wedding to find the door locked and we had to phone a number No bell or anything to communicate with people Rooms are lovely but I would expect a fridge to be included, bad lighting in bathroom, shower that leaked on floor, toilet didn’t flush and damaged seat Bathrooms need to be re vamped totally with ventilation when you come to main bedroom, bed creaked every time you moved and couldn’t hang clothes in wardrobe as not tall enough Breakfast was farcical Arrived 9. 30 one hour later we were still waiting for a waiter In the end our daughter went and spoke to someone who promised menus which never turned up On second attempt and mentioning she was a food blogger someone then came to the table. Order was taken in full Pot of tea and coffee arrived but no lattes etc When they came he handed them by putting his hands on the rims rather than handles Hyhiene is totally lacking At least 30 Mins later ALL the food appeared together, cooked breakfast was cold, poached egg over cooked toast under cooked Breakfast should have been enjoyable but you made the whole experience more like Fawltey Towers Don’t bother to try and ring them They never answer the phones I checked our booking three times and even on the last eventual time I spoke to someone they had still got it wrong Nothing special done for the bride just a joke I hope my comments will make them review whether they have the right staff for the standard of hotel and spa they should be achieving based on prices It is certainly not good value for money as it stands

A very pleasant stay at this charming hotel. On a dinner bed & breakfast deal we had a 30 min spa treatment included. The spa is lovely and clean with friendly staff. The back massage was wonderful. The sauna was very clean and the outdoor whirlpool lovely BUT there is not a swimming pool so bear that in mind. Our only complaint was our room. Room 6 was cold. The heater didn’t work and the 24 hour noise from the extractor fans outside were a constant and kept us awake. More attention to detail in the rooms required such simple info like contact numbers for Reception!

The hydrotherapy pool was cold, apparently it stopped working an hour after we checked in however when we asked reception if we could use the spa, they said it closes at 7pm. Why didn’t they know the hydrotherapy pool was not hot and actually cold. Reception are first point of contact they should have all information first hand. They only have a sauna no steam room. The Reservation team never pick up the phone booked everything we paid for at random times without contacting us. We prepaid for afternoon. when we sat down this was not clear on the paper staff refer to, so the staff member had to keep going back to reception to confirm. Alan the supervisor advised their was a Jacuzzi this was not the case. Sat down for dinner at 8.15 the menu is minimal and very boring. I picked the ham it was so bland, dinner was burger and chips well done my burger was burnt and came after 9pm. My redone burger and chips turned up at 9.45pm. I didn’t even bother ordering desert because i was so full from being so hungry. We have a kettle in our room with cups with no tea or coffee or sugar or milk, whats the point of of us having a kettle. The manager seemed clueless about all the issues we raised personally too him offering us a free drink is not enough we came here for a relaxing break and it has been the total opposite. I wouldn’t return here due to the hydrotherapy pool being cold, food bland and not cooked properly the first time, and the lack of empathy from the manager and reception staff. The only person who i generally felt was trying to do their upmost best was Meet, he was attentive, kind, polite and very welcoming he was trying to ensure our dinner didn’t end on a bad note thats who should be manager as he was very empathetic. Thank you Meet and Daniella for your hospitality.

The demeanour of the spa staff was shockingly poor, among the worst I've encountered. During my supposed 30-minute facial, which was cut down to 15 minutes without explanation, both the therapist and the manager repeatedly retreated around the corner, audibly laughing and conversing in another language. This unprofessional behaviour occurred not once, but twice. Furthermore, my attempt to address this issue via email was blatantly ignored by the manager. The abysmal service left me feeling deeply unsettled and exposed. As for the breakfast, I could have easily enjoyed a better meal at a Wetherspoons.

The setting was lovely, the dinner and the breakfast were excellent, the hotel needs some tidying up as bedrooms tired and very old fashioned, the general decor is dated and needs some interior design to make it the hotel it has so much potential to be. There didn't seem to be enough staff as service was very slow, there was only one gentleman serving in the bar, and the restaurant staff seemed like they needed training and didn't check on us or ask about our food and actually seemed to have forgotten us at the end of the meal. That being said, the dinner and breakfast was excellent s well done to the kitchen staff for saving it. The most memorable and outstanding part was the service from Hulya, she was so attentive, friendly and nothing was too much trouble, we've travelled to many hotels but I believe Hulya was the best I've ever experienced.

We attended a close friend’s 80th birthday lunch at Taplow House on 9th March. The location is gorgeous but it really was the staff that made it for us. They were all so attentive but in particular a lady called Hulya - she went above and beyond. She chatted to everyone and made them feel very welcome and nothing was too much trouble. What an asset she is and she really made the lunch a very special one - thank you ❤️

Needed to do lunch for four in Hertfordshire with a little dog. Dreadful experience from St Michaels Manor or Sopwell House answer no after numerous unreturned calls. Point!!! Makes us so appreciative of having Taplow House on our doorstep such a wonderful hotel numerous visits always fantastic staff, food and care will return many more times! As you might guess they are very dog friendly (well behaved 😂) 👍

I booked a spa package the night before our anniversary as we only live locally. It included a 30 minute treatment, use of the spa facilities and lunch for £95 pp. We arrived at 9.30am and were asked by the spa assistant if we knew the hydra pool was not working, I said no it did not say anything on your website when I booked last night. She said you can continue with your treatment etc and we will give you a voucher to return another day for full use of the facilities, inc pool. We agreed to accept this, another lady waiting said yes I would like a voucher too. Basically the spa only consists of a sauna and the outside hydro pool plus treatment rooms. Both the sauna and hydro pool only comfortably accommodate 6 - 8 people, it would be awkward and uncomfortable if more, so although nice they are both small. We visited on the 15th March, it is now the 3rd April (3 wks since our visit). I was told that Hannah would contact me regarding the voucher, I have phoned up but she was not available, I made sure they have the correct phone number and email address for me but still not heard back from Hannah or a colleague. I will phone again but I hope that they read their reviews and will contact me and supply the voucher that was promised.