Gornergrat Dorf Hotel

AN ABSOLUTE SHAME!!! The photos below, taken in the room (the 2nd, after having already been changed rooms) immediately give you an idea of ​​the place, before reading my comment! I booked this hotel for 2 nights in January 2022, we fled after the 1st night and requested a refund for the unused night... The room allocated to us was dilapidated (this would still be okay if it had been clean) but equipped with a bathroom with a broken and completely blocked sink, the water remained all the way to the top, without flowing! The shower tiles, also fractured. The shower tray was completely dilapidated and yellowed and there were still hairs there...I called the owner who tried to clean in front of us and told us that the stains were encrusted and wouldn't go away...never apologize or dismantle! She still offered us another room. Not better !!! The bathroom was less horrible than the 1st, but there were no more silicone seals around the bathtub and black mold... When we got into bed to sleep, we discovered that one of the bed was completely sagging...we lifted the mattress and discovered that the box spring (very old) had 2 broken slats and was no longer supporting the mattress!!! Under the bed, full of dirt: they don't vacuum under the bed and there was an earphone left from a previous guest... The toilets were black and full of yellow marks!!! I took photos and when I came down the next day to complain to the boss, showing her my photos, she replied with a little smirk and remaining very zen: “Useless, I know my house.” !!!! Unbelievable...I asked her if she didn't feel bad for scamming customers like this by selling her dilapidated and dirty rooms at such a high rate while pretending that her hotel is a 3 star...This hotel is not worth not even a zero hotel in Switzerland, it feels like the third world! A real SHAME! Note that as I requested assistance from the platform through which I had reserved the room (which I of course had to pay in advance when booking online, one wonders why! and which was non-refundable. The platform was great and thanks to it (and not thanks to the hotel) I obtained a refund for the 2nd night that we did not use. Note that I was not able to leave a comment regarding the hotel on the reservation platform, this function being inaccessible to me, which is not normal. The hotel therefore prevented me from making a comment, before I wrote it! which means that the Gornergrat Hotel eliminates negative comments and sorts them out, therefore false advertising... Fortunately, Trip Advisor is there, to prevent other customers from being scammed in the same way.

Hello we had booked in this hotel for four nights there is nothing to say about the location which is absolutely ideal in front of the train station. The reception at the reception and the staff nothing to say either. Except maybe the maids who come back to the room at 8.15 am, it's a little early when you're on vacation. Remember to put up your do not disturb sign. the rooms, on the other hand, leave something to be desired. A bit old-fashioned still happening. But the bathrooms are limited, date from 1950 and the knobs are damaged or even non-existent BUT it is the bedding that is the worst in all of this. We had to change rooms for an extra charge for 2 other mattresses because we always had the Sommier in the first: the Seconds were a little better but not great either, it's unfortunate when you pay for the Hotel and you can't not sleep there properly. If you want to sleep well you should not come to this hotel even if the rest is acceptable. Good day to all

Nous étions partis pour juste boire un verre et finalement, nous sommes restés pour manger une morce grâce à la gentillesse et l’efficacité du serveur, la crème de la crème, le meilleur de Zermatt !! Bref, situé juste en face de la gare, ce restaurant est idéalement placé pour faire une pause.