4-Star Hotels in Gansu, China

When I booked the hotel, I was a bit worried seeing that the pick-up service was only from 8 AM to midnight. I specifically called to confirm that they could still pick me up even if my train arrived in Dunhuang around 7 AM. The hotel's location is excellent, very close to Shazhou Night Market, Dunhuang Bookstore, Dunhuang Print Bureau, and Mingsha Mountain. I'm very grateful to the kind lady at the front desk for upgrading my room and allowing me to check in early. The room was spacious and very comfortable. Oh, and the two cats at the front desk are absolutely adorable!

The biggest surprise during this stay was definitely the hotel's gym and laundry room – they truly elevated convenience to another level! The gym was fully equipped with everything you could need – treadmills, dumbbells, elliptical machines, etc. – and the space was clean and bright. Getting in a quick 30-minute workout before heading out each day left me feeling incredibly energized. The laundry room was a real lifesaver! Not only did it have automatic washing machines, but also dryers and even laundry detergent. My clothes came out soft and fresh after drying, meaning I no longer had to travel with a bag full of dirty laundry. On top of that, the room was spotlessly clean, the bedding was comfortable, and the front desk service was incredibly attentive. Overall, the experience was fantastic, and I'll definitely prioritize staying here again on my next visit! 🌟🌟🌟🌟🌟

The service and breakfast were both good. I even forgot something, and the hotel called to thank me for it. However, the strange thing about this hotel is that the air conditioning only turns on at 6 PM. I came back from Maiji Mountain in the afternoon and was really cold, wanting to rest in the room. But I ended up having to wear my down jacket indoors. Air conditioning only starting at 6 PM? This is the first time I've encountered something like this in all my years of traveling!

The room was nice, modern and clean. Staffs are helpful and have good service-mind. Location is great, right next to the drum tower. There are a lot of shops nearby, a food street is in walking distance, the Big Buddha Temple (Dafosi) is also walkable. There is also a free coffee machine at the lobby. Breakfast was also good. A little down side, the shower area has a lot of small flies, which we don’t know where they came from, but didn’t cause much annoyances. Despite some downsides above, we will stay at to this hotel again if we come back to Zhangye.

Comfortable room, a good size with blackout curtains. The hotel is an easy walking distance from the train station no matter how much luggage you have. Free laundry facilities. Reception staff were friendly and helpful, happy to answer questions and assist with bookings and locating various services around town. The only negative is breakfast. Both days I was there one or more of the bread products were stale. Paper cups are provided for cold drinks (which seems needlessly wasteful) the one morning I tried, the orange juice was flavorless and watered down- it tasted like when you refill a juice bottle with water. The shape of the seating area is also unfortunate. There are two corners where people seem to appear out of nowhere and both days I encountered numerous children running and who absolutely should not have been allowed to bring their scooters in to the breakfast area (not the mobility kind) making carrying hot drinks and plates of food dangerous and unpleasant. Definitely recommended, just skip breakfast!

The hotel is well located in city center and provides complimentary pick up/drop off service from train station. There is a direct bus which goes to mogao caves right in front the hotel- making self transport a breeze. Room is spacious and nicely designed with a large bath tub. Apart from the hotel hardware, what really stood out was the extra mile services offered by the staff. There are 2 staff who really shine. Firstly, Ms tong tong （彤彤）was very patient in explaining all the touristy sites around and how to get there. She helped us book performance tickets so we could enjoy some discounts. When we enquired about transfer to liu yuan, she not only checked for all the information online for us but also personally went to the bus station to find a driver who goes to liuyuan. We're so impressed with her extra mile service!! Really kudos to her great personality and service. Next staff to mention is Mr li (李师傅）who picked us up at the train station. He suggested some dining places to us and offered to drop us off at mogao caves when we bumped into him at the hotel lobby. Overall, highly recommend to stay at this hotel.

The room is great, although this time we had an issue with the morning to the airport service. We arrived on time at 6:20am and there was no room in the shuttle that was scheduled. It’s very stressful to wake up early and make sure you don’t miss a flight, and they clearly overbooked the shuttle, even though we specifically arranged this the night before. A rude family pushed past us too and the hotel staff didn’t really communicate what was going on. I appreciate the hospitality during the stay, but guests shouldn’t have to worry about missing a flight from rude other guests and miss-counted shuttles.

This is my second stay at this hotel. I came straight here from the train station, and the Mercure's location is excellent. The hotel's facilities and services are superb – I absolutely love it! The rooms are spacious, bright, and spotlessly clean, and the breakfast was also fantastic. I'll definitely choose Mercure again next time. While here, I met guests from Shanghai, Guangdong, Northeast China, and even Japan. As a visitor from Sichuan, it felt like a homecoming, especially since Tianshui was part of the Shu Kingdom during the Three Kingdoms period!

From the airport pick-up, proactively helping with luggage, to always greeting guests and reminding them about the weather – every detail felt thoughtful. The room even had soda water and yogurt. Given the dry climate in the Northwest, a humidifier was provided, and there was a foot bath after hiking. The laundry room and drying pavilion were free to use. The hotel has a cat named Zhouzhou, who is truly the ”healing ambassador” of the lobby. Zhouzhou acts like a ”lobby manager,” often leisurely ”on duty,” sleeping on the lobby chairs. He's very friendly and not afraid of strangers. He has a naturally calming presence; petting him when you're tired from your journey is incredibly stress-relieving and became an unexpectedly warm memory of my Dunhuang trip.

The hotel's location is excellent, backing onto a local food street (much richer than a night market) and facing a riverside BBQ street. It's just a few steps to the Danghe Scenic Belt, and not far from the night market. The service is great, and local taxi drivers speak highly of it. The lobby offers coffee and red date tea, plus a complete set of Mogao Grottoes mural rubbings and stamps, which is quite fun for stamp-collecting tourists. The room's underfloor heating and bedding are very comfortable; it's warm enough inside that you need to use the AC for cooling. A humidifier is also provided, and the TV comes with a VIP membership. For breakfast, the freshly made hot options include beef noodles, lamb soup, and wontons. The variety isn't huge, but the taste is decent. The only minor drawback is the laundry and drying facilities. The three self-service washer-dryer units are convenient, but the dryer's hot air power isn't very strong. Winter clothes take a couple of hours and still don't fully dry. Fortunately, Dunhuang has low humidity, so hanging them in the room overnight is sufficient. This is something they might consider upgrading.