The hotel is very well located, and the restaurant is unbeatable. I didn't give it a 5/5 because I went for my birthday and wasn't given any gifts, even though I specified them at check-in.
This hotel is located in a small alley, with an inconspicuous facade, but the interior is a delightful surprise. At its center is a beautiful little garden, bursting with vibrant flowers and plants, surrounding which are elegant four- or five-story buildings, seemingly recently constructed. The pale yellow exterior is striking and elegant. The windows are adorned with rustic brown wooden latticework, and the interior features solid wood floors, stylish wooden furniture, comfortable and clean bedding, and well-equipped bathroom fixtures and toiletries. The breakfast is plentiful and delicious, and the dining room is also exquisitely decorated. The staff are warm and attentive; our experience was excellent!
Staying at the Hilton Garden Inn Cusco was a seamless experience. As Cusco is a major gateway city for Machu Picchu, choosing this hotel made transportation and itinerary connections incredibly convenient. The hotel's location is quiet but not isolated, making it easy to access the Old Town or head to the train station.
The overall service was satisfying, with professional and friendly staff who are well-versed in the special needs of a high-altitude city, which put me at ease. The room was comfortable and tidy, providing a great place to rest after a day of activities.
For travelers planning a trip to Machu Picchu who want a reliable, comfortable, and consistently good hotel, this is a highly recommended option.
Besides the location (5mins walk from train and restaurant’s) and quality of the rooms, the reason this is getting a 5 star review from me and my mates was the customer service.
The people working at the hotel - in particular Nathale and William - were absolutely wonderful. Probably the best customer service I’ve ever received (I mean this literally). They went above and beyond to answer all our questions and helped us navigate train suspensions and protests (even offered us showers and a place to rest after climbing Machu Picchu, post check out).
They didn’t just respond to needs, they assessed and identified what would make us more comfortable and they delivered it proactively.
very good! I didn't take a lot of photos, but I probably told you about it! First of all, I went to Machu Picchu to stay in Hot Water Town for one night. The town was really small, so this hotel looked far from the station. It took only 3 minutes to walk. I got off the train station and walked uphill.
The hotel is four stars, the lobby reception service is very good, there is free hot tea bags for you to drink, there is an elevator with luggage storage service, the room is large, and the bed for two people is almost Queen size.
Room facilities are complete: electric fans, heating, blankets
It is worth mentioning: Wi-Fi is particularly easy to use, the meeting is very smooth; the faucet is large, the bath is very happy!
Watching the river at night to sleep, the white noise of sleep aid
Breakfast was too early to experience, but the hotel staff were very enthusiastic and patient. After returning from Machu Picchu, we rested in the lobby and charged to the train station to return to Ouyutai.
The price is also very affordable, in short, the experience is very good 😘 recommend everyone to come
The room given was good, the mountain view could be seen, the room was large and the bathroom was spacious. The hotel includes a buffet breakfast, although not rich, but it is completely enough. It is also very convenient to take a taxi near the hotel, and there is no problem with travel.
The location is good, just near the Temple of the Sun.
Although the suite area is a bit roundabout, it is a historical building after all, and was the communication room for the Inca Empire to convey orders (the Inca civilization did not develop writing).
The breakfast is quite satisfactory.
Because of the historical building, the wall is relatively thin, and the noise is still relatively loud. As a 50-square-meter suite, there is enough space for a bathtub but there is only a huge shower room... Is it because of the high altitude of Greater Cusco?
I chose it carefully because it was a trip with my mother. The accommodation condition was very good, but it was a little difficult because it was cold in the early morning. They were kind enough to provide a heater, but I had difficulty sleeping because of altitude sickness.
We had a wonderful stay at Hampton Hotel in Cusco. The staff were very friendly and hospitable, making us feel welcome throughout our stay. A special mention to Wilma, who went the extra mile to accommodate our request to change to a room with a queen bed instead of two standard beds—her helpfulness made a big difference.
The rooms are new, clean, and comfortable with fresh bedding, and the breakfast was very good. Overall, an excellent experience and I would highly recommend this hotel for anyone visiting Cusco.
The reception staff was very helpful.
Although I had to check in at 11 a.m. I just wanted to stop my backpack because of my early flight. She immediately told me the room was free and I could go to my room. Even in tours he was very helpful! She has taken care of everything.
Big, clean room, good breakfast.
Good
97 reviews
7.7/10
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BRL 221
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9.1/10
Great
Great location and very friendly staffs. The hotel was in an ancient building.
It's not great value for money. They offer a pick-up service, but the walk feels a bit far. Although the town isn't big, it's better to find one near the station, about a two-minute walk, especially if you have a lot of luggage. The altitude here is low.
This is the best hotel before or after your Machu Picchu experience! Not only they offered to pick us up at the train station (although it's very close walking distance), they also offered to send our luggages to the train station on our way out upon check out so we could enjoy Aguas Calientes activities without dragging around our luggages. Everyone working there was exceptionally kind, and answered our questions and requests very promptly. We so appreciated our lovely welcome plate left in the room, too! Breakfast (included) was amazing as well. The building is right by the river, and we enjoyed the view as well as the sound of the river flow from our room. Highly recommended! We would totally go back to this hotel and stay again next time.
The photos don't do justice to the place! The hotel is fantastic--the location is close enough to the attractions but just outside of the main tourist area since it's up on the hillside, so it's the perfect combination of convenience and relaxation. The check-in process was so welcoming, we felt at home as soon as stepping into the hotel's courtyard. The views from the hotel were unbelievable; the breakfast was great; the rooms were very clean and has all the comforts you'd need. And don't miss the llamas in the backyard! The restaurant staff didn't seem very experienced but it was sufficient.
Centrally located in Aguas Calientes town, a few minutes walking from Peru Rail station. With dinner included in the room rate, the hotel offers good price value ratio. Overall the room is clean and comfortable.
This hotel is indeed highly recommended for its scenic views and quite near to the Plaza Mayor de Armas. Highlight the cleanliness and spaciousness of the rooms, as well as the friendly and professional staff. The natural lighting and panoramic city and mountain views are definitely standout features! The room I got has a scenic view! Super worth the price, I’m telling you, you should get one with the scenic view if you stay here. And staff at the restaurant were so kind and accommodating.
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