4-Star Hotels in East Java, Indonesia

Our second stay at Platinum Hotel Tunjungan was once again a pleasant experience. We were warmly welcomed by Ms. Puteri at reception, who remembered us from our previous visit—this personal touch made us feel truly valued. We were happy to receive a room upgrade, and overall, the room was comfortable. Breakfast was enjoyable with a good variety of options. The bellboy was also very helpful and attentive throughout our stay. There are a few areas that could be improved. The internet connection was quite slow, the room is not fully soundproof, and the bath towels could be upgraded. However, we really loved the pillows—they were extremely comfortable and made our sleep very restful. Overall, we had a great stay and would consider returning again.

All good! The room is spacious and clean. Food is delicious! Will go back!

Nice hotel, clean and friendly staff. Attached to the mall, so very convenient. However I think it shares the same restaurant with Westin during breakfast, so bit crowded.

I had a wonderful experience at the Four Seasons by Sheraton. The location is perfect for tourists — there’s a large shopping mall right next door, making it super convenient for dining and shopping. A lively tourist street is also just a short walk away, so there’s always something to explore. The service was outstanding throughout my stay. The staff were friendly, attentive, and always ready to help. Overall, this hotel offers great comfort, convenience, and hospitality. Highly recommended for anyone visiting the area!

This is my second stay here, and I absolutely loved all the friendly staff. I'll definitely be back, but next time I'll request a room on the 17th floor. This room is perfectly fine if you're just looking for a place to rest.

The hotel is at a place quite convenient and quiet. We got to see the fireworks of the entire cbd. The room is quite spacious and clean. There are malls and cafes nearby.

Great location, clean hotel, and the breakfast was pretty decent. The only drawback is the small parking area, but they do offer valet service. However, it can be a hassle if you forget something in your car and need to retrieve it.

I’ve stayed in four hotels in Surabaya and this is of course the best one. I liked their amenities, service, cleanliness and their staff! Especially Bella is very sweet and she remembered my name after 2 days which is very impressive! Would recommend this if you need a deep rest the hotel. They can provide you everything!

Check-in and check-out processes were quick and easy. The service was satisfying, and breakfast was delicious. The location is easily accessible. Overall, highly recommended! We'll definitely return if we're transiting through Banyuwangi to cross over to Bali.

The overall ambiance of the hotel was very inviting and well-maintained. Our room was clean, comfortable, and provided a peaceful retreat after long days of exploring. The amenities offered were greatly appreciated and added to the convenience of our stay. We found the staff to be exceptionally courteous and always willing to assist with any requests.