The stuff are very kind and helpful but the view of the room is terrible ( there is now view, just a wal Infront the balcony door). The floor ( carpet) was very dirty and make my socks/ feet black.
The most worst is that i had no warm water at all. After they fixed the problem i had to open the water like for a 15 minutes before i get a little bit warm water.
Unfortunately my experience was not good. With all respect to the stuff i could give this hotel 2 Stars maximum.
Everything about the hotel was good and the service was also great. The staff was truly outstanding.
The only thing I was not satisfied with was that Lancaster has more than one hotel in the same area, and that the room I booked was in another hotel that had a pool. This does not mean that this hotel is bad, but rather wonderful, but it is not what I booked..
Thanks
For the price we paid it was great :) receptionist was great and upgraded us!
The only thing I’d say is cleaners do not clean the carpet so lord knows when it’s been last hoovered.
Defo recommend
Room was very clean. The only issue I saw was the door for the bathroom is rotten. I asked the cleaning maid for clean towels and she ignored me. When arriving at hotel, I had to wait about 45 minutes for a room to be ready and the baggage boy just threw my luggage on the floor without any regards for its contents. I tried to order food for lunch at about 1300 and the lady that answered room service just said no breakfast and hung up. I wanted to order a burger from their menu. So I opted to go eat outside of the hotel. Other than that... the stuff was great. The hotel is being remodeled so lots of construction noise in the morning and lots of routy guests at night and no one tells them to be quiet.
It was a great stay. Overall experience perfect. Cleanliness and friendliness and service just great . I would recommend the hotel to anyone who is traveling to lebanon especially if he is going to be in achrafiyeh. Out experience with Citea was just great . We both want to thank them for everything .
Decent Hotel, located in the Verdun area near the elegant ABC mall where once can find a variety of restaurants and cafes, however, no supermarket in the vicinity.
Advantages: The location is OK, close to the CBD and the beach, 10 minutes walk. It is said that this area is safer and there have been no major problems.
Disadvantages: outdated facilities, noisy surroundings, very few types of breakfast. There are power outages several times a day. It is said that the government has limited power supply. It needs to be switched between public and private appliances. Every switch will cause a power outage for dozens of seconds.
Many thanks to the manager-supervisor Ahmad. Without his help, I would have been in a very difficult situation. I had a business in Beirut and he gave me all the necessary information about SIM cards, the Internet, how to use Google maps offline, where to buy the chocolate I needed, and even offered me a guide around Beirut. Moreover, Ahmad personally arranged with the chocolate shops, and I just had to come and buy what I needed. I am very grateful to him!!!
Very Good
48 reviews
8.5/10
Price from
PHP 3,290
per nignt
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8.0/10
Very Good
MMr. RadwanThe hotel staff were very nice. The room was soso. But the bathroom was dirty and they have flies and insects inside. Flying everywhere. Even though they said will get back to me but they didn't.
GGuest UserThe stuff are very kind and helpful but the view of the room is terrible ( there is now view, just a wal Infront the balcony door). The floor ( carpet) was very dirty and make my socks/ feet black.
The most worst is that i had no warm water at all. After they fixed the problem i had to open the water like for a 15 minutes before i get a little bit warm water.
Unfortunately my experience was not good. With all respect to the stuff i could give this hotel 2 Stars maximum.
Xxiongj05Very good, costly performance. Very close to Pigeon Rock attractions, easy to go out! Breakfast service is offered and the waiters are very considerate. They will accompany you throughout your stay! I would stay here again next time!
GGuest User⭐⭐⭐⭐⭐ 10/10 Exceptional Stay — Highly Recommended!
I had an absolutely amazing stay.
The room was spotless, the corners were perfectly clean, and the floor was shining the moment I walked in. The bed was very comfortable and the whole room felt fresh, well-maintained, and welcoming.
The staff were extremely friendly, helpful, and professional, making the entire experience smooth from check-in to check-out.
The toilets were very tidy, clean, and organized, which added a lot to the comfort of the stay.
The hotel is safe, quiet, and in the best location in Hamra, just steps away from AUBMC, restaurants, and all main attractions.
Great value, great service, and truly exceptional cleanliness.
Honestly, a 10/10 stay. I highly recommend it and will definitely choose it again.
GGuest UserRoom was very clean. The only issue I saw was the door for the bathroom is rotten. I asked the cleaning maid for clean towels and she ignored me. When arriving at hotel, I had to wait about 45 minutes for a room to be ready and the baggage boy just threw my luggage on the floor without any regards for its contents. I tried to order food for lunch at about 1300 and the lady that answered room service just said no breakfast and hung up. I wanted to order a burger from their menu. So I opted to go eat outside of the hotel. Other than that... the stuff was great. The hotel is being remodeled so lots of construction noise in the morning and lots of routy guests at night and no one tells them to be quiet.
SSpringfieldThe first time I stayed, I felt very good, especially the bathroom, the facilities are complete, there is hot water up, this is rare in hotels of the same level in Lebanon, wooden floor, big bed, socket internationalization, very convenient next time I will choose 👍
VValerii BelanMany thanks to the manager-supervisor Ahmad. Without his help, I would have been in a very difficult situation. I had a business in Beirut and he gave me all the necessary information about SIM cards, the Internet, how to use Google maps offline, where to buy the chocolate I needed, and even offered me a guide around Beirut. Moreover, Ahmad personally arranged with the chocolate shops, and I just had to come and buy what I needed. I am very grateful to him!!!
FFADY BARAKATBasic facilities.
Room is deluxe but old and needs to reflect more brightness and cleanliness.
Compared to the international level, the hotel needs to step up on the cleanliness and quality control.
The support was good and the efforts were appreciated but the hotel management needs to invest more to meet up with the international equivalent rate per night.
Noting that the conditions of the country are currently defying and keeping up with the basic services is nearly impossible, and the hotel managed to provide the basics from water/hot water, electricity and A/C almost 24/7.
Can order outside delivery to the room.
Suitable for competitive rates, and customers intending to spend time outdoors as for travelers, young tourists, and regional customers.
AAnonymous UserI had a comfortable stay for the price
It was in front of the school, so it was convenient because there were many shopping and food options.
There are many cafes and you can see the sea within a short walk, so the location is very good.
It seems good.
What was disappointing was that I had to pay for parking even though I stayed.
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