My only dissapointment was that I didn't book longer. Originally I booked two other hotels for 4 nights before moving here for my final night in Beirut. All were almost equally priced, however, the difference in standards was vast. Napoleon hotel was by far the best. The reception staff were the most professional, well-mannered, efficient and best dressed. The room was the largest by far, including the bed, and had more amenities and newer appliances. The bathroom seemed almost new and was very large, and a bonus addition was the 8th floor balcony. I have no complaints, the only less notbale features were the broken hairdryer, the water taking around 5 minutes to heat and the wifi was a little slow, however, even with these small issues, it was by far the best hotel for the price paid that I stayed at in Lebanon, and I can thoroughly recommend it to all.
The Lancaster Hotel has always been great, with good customer service, location, hygiene, etc. It has always been my first choice for business trips to Beirut. However, I am very grateful for the thoughtfulness of the customer service staff and the timely response of the front desk during this stay, including the room change. Only the bathroom facilities after the room change were a little unsatisfactory, and the other feelings were almost perfect.
Room was very clean. The only issue I saw was the door for the bathroom is rotten. I asked the cleaning maid for clean towels and she ignored me. When arriving at hotel, I had to wait about 45 minutes for a room to be ready and the baggage boy just threw my luggage on the floor without any regards for its contents. I tried to order food for lunch at about 1300 and the lady that answered room service just said no breakfast and hung up. I wanted to order a burger from their menu. So I opted to go eat outside of the hotel. Other than that... the stuff was great. The hotel is being remodeled so lots of construction noise in the morning and lots of routy guests at night and no one tells them to be quiet.
It was a great stay. Overall experience perfect. Cleanliness and friendliness and service just great . I would recommend the hotel to anyone who is traveling to lebanon especially if he is going to be in achrafiyeh. Out experience with Citea was just great . We both want to thank them for everything .
Decent Hotel, located in the Verdun area near the elegant ABC mall where once can find a variety of restaurants and cafes, however, no supermarket in the vicinity.
Thanks to the service team very much .it is very helpful bereit.net.respect .was very beautiful and very quiet.was also central man comes very easy where man wants.
Many thanks to the manager-supervisor Ahmad. Without his help, I would have been in a very difficult situation. I had a business in Beirut and he gave me all the necessary information about SIM cards, the Internet, how to use Google maps offline, where to buy the chocolate I needed, and even offered me a guide around Beirut. Moreover, Ahmad personally arranged with the chocolate shops, and I just had to come and buy what I needed. I am very grateful to him!!!
The location was great, everything is very close to you. It’d a simple hotel with no breakfast. But it was good. As a solo female traveler I felt very safe there and they were very kind!
This is how the view looks like, outside of the hotel:
Very Good
44 reviews
8.7/10
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7.9/10
Good
We stayed there for one night. It's a apartment/hotel. The room was a decent size without the kitchenette area. Super clean, friendly and helpful staff as a usual Lebanese hospitality. It's located right in front of Falamanki and Bay Rock restaurant. The location is perfect and close to a lot of place, it takes 12 minutes walk to Hamra Street.
My only dissapointment was that I didn't book longer. Originally I booked two other hotels for 4 nights before moving here for my final night in Beirut. All were almost equally priced, however, the difference in standards was vast. Napoleon hotel was by far the best. The reception staff were the most professional, well-mannered, efficient and best dressed. The room was the largest by far, including the bed, and had more amenities and newer appliances. The bathroom seemed almost new and was very large, and a bonus addition was the 8th floor balcony. I have no complaints, the only less notbale features were the broken hairdryer, the water taking around 5 minutes to heat and the wifi was a little slow, however, even with these small issues, it was by far the best hotel for the price paid that I stayed at in Lebanon, and I can thoroughly recommend it to all.
Xxiongj05Very good, costly performance. Very close to Pigeon Rock attractions, easy to go out! Breakfast service is offered and the waiters are very considerate. They will accompany you throughout your stay! I would stay here again next time!
A good hotel to have a break from sightseeing and night life. A lot of places around to have a breakfast or snack. Close to Hamra street The staff is helpful in almost all aspects Had a bad luck while going to empty bar on rooftop which actually should be a good place to hang out in the hotel
Room was clean, with comfortable bed and good heating/AC. - Staff at reception spoke English and were helpful with early check-in request. - Breakfast was decent and location was very central, near metro and restaurants. - WiFi worked fine, water pressure in sho
Everything was good overall. The hotel is a bit outdated, but clean and well maintained. We were welcomed with a small complimentary treat in the room, and the staff were polite and helpful. Breakfast was good. We stayed for one night before leaving Lebanon, and it was a comfortable choice for a short stay)
This hotel has great service and the location is in central hamra near Barbar and many other main restaurants and coffee shops. The price is affordable and the rooms are clean. This is not some 5 star or luxury hotel and the room is not big. The one thing that annoyed me was the fact that the rooms were very close together so you can hear people talking to each other or on the phone. Overall, great customer service and value for money!
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