This hotel is OK, the front desk staff is particularly enthusiastic. However, one thing is that the main entrance of this hotel is in a relatively closed community. Generally, taxis can't get in and need to take two steps.
Our 2nd time in the hotel in the past 2 yrs. This time we stayed for 1 night didn't sleep at all due to the street noise until 1 am. They gave us 4th floor where you could hear everything from the busy road. Last time we were in 23rd floor was great. The pillows this time was very small and uncomfortable too. I recommend asking customer which floor they prefer and informing about noise level. Maybe better and bigger pillows should be put in use.
Todo muy bien con el servicio, aunque tuve un detalle con la reserva, todo se solucionó y pude disfrutar. Yo le agregaría más amenidades, más servicios, como traslados Aeropuerto-Hotel-Aeropuerto y más variedad en sus alimentos y bebidas.
The hotel was top of the line, the guess staff eas awesome. They were very friendly and dedicated . The staff make you feel very appreciated. I will stay in this hotel the next time i travel to guadalajara.
It is a good business hotel, it had no hostel available, the location is in front of a factory and there is a unpleasant smell, the attention was good, the facilities are already disregarded especially in the rooms observed oxide
Located in Guadalajara (Colonia Americana), OTMANN Hotel Boutique is steps from Avienda Chapultepec and a 4-minute drive from Minerva Roundabout. This hotel is 5.4 mi (8.6 km) from Andares Shopping Center and 2.4 mi (3.9 km) from Expo Guadalajara.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a communal living room.
You can enjoy a meal at OTMÁNN TERRASSE serving the guests of OTMANN Hotel Boutique , or stop in at the snack bar/deli. Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge. A complimentary continental breakfast is served daily from 8:00 AM to 11:00 AM.
Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Make yourself at home in one of the 34 air-conditioned rooms featuring espresso makers and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include laptop-compatible safes, as well as phones with free local calls.
The location is very good, next to a historical and cultural square. The soundproofing is very poor, and the front desk customer service is not good. Other guests checked in around 12 o'clock, but they didn't let me check in, and kept delaying my check-in until 4 o'clock in the afternoon. It's amazing that they didn't give me cookies! I suggest you don't stay at this hotel, the One Hotel next to it is better than this one
Hotel location to the airport without traffic jams for 40 minutes, near the exhibition hall. Nearby snack shopping is very convenient, good security, stay for six days! Very recommended, cleaning and cleaning are also very active
The location is very good, the nearby attractions are within walking distance, the surrounding is full of restaurants, at least 6 or 7 Chinese restaurants, close to the supermarket. The interior of the hotel is very new and the internal facilities of the room are very modern. The mattress is also very good, not the kind of soft collapse
El personal fue muy amable, ingresamos y salimos del lugar algunas veces por la madrugada, y siempre fueron muy serviciales. Una gran ventaja es que hay estacionamiento. Las instalaciones muy cómodas.
Sólo no pudimos utilizar la televisión en funciones como proyectar pantalla o conectarnos a Internet.
Very Good
57 reviews
8.2/10
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8.7/10
Very Good
AAnonymous UserClose to the airport, no slippers provided, free parking, the hotel has a car to take guests to the airport for free, the front desk has no problem communicating in English, the service is good, there are more fruits for breakfast, but there is no ironing board, it would be perfect if it can be added
GGuest UserI don't usually post negative comments, but if this will help another traveler make an informed choice, I thought I'd let you know a couple of things. First, I booked a junior suite with an ocean view. The rooms are very nice and spacious. However, our ocean view was actually of telephone poles and wires and the thatched roof of the club across the alley. I admit, the ocean was in view, beyond these obstacles. Our original room was on the 4th floor and the first night our roof sprung a fast leak due to the downpour outside. It was mostly cleaned up and we were told to let the front desk know in the morning that we needed to move rooms.
I would have thought that due to the inconvenience of having to re-pack everything, that they would have given us an upgraded room. Instead, they gave us a junior ocean view suite on the 3rd floor with a closer view of the wires and rooftop. This room also had only one patio chair so even if we wanted to sit out on the patio, we wouldn't have been able to together. The resort itself has nice amenities.
해해The hotel itself is so great!
But I think I need a car to go to the hotel.
The hotel does operate a car.
There is also an airport pick-up service.
The height is so great to see the landscape and the facilities are great.
It's not cheap, but you can get the service you paid for.
The exterior of the hotel also contributes to making you want to go.
The rooms are spacious and wonderful. It has a large room that can accommodate 5 or 6 people and it seems to be a very good hotel for families to come and hospice.
AAnonymous UserWe upgraded to the Family Suite of three bedrooms, two bathrooms. Every single service person we encountered on the property greeted us with a smile. The grounds are beautifully landscaped. You are right on the ocean. The beach restaurant is excellent and has nightly entertainment with an exceptional vocalist as well as dancers and gymnasts. The on site sit down restaurant had the best gourmet food I have ever had for three meals daily. There is 24 hour room service available as well. The pools were very clean and heated well. The Kids Club had a variety of well thought out and executed activities for all age groups. The kiddie pool was very safe. There was a live Aladdin show while we were there that was so enjoyable for all, then activities after. The daily housekeeping as well as the unit being stocked daily with snacks and beverages was also exceptional.
AAnonymous UserI was at this location 2 years ago when it was Grand Fiesta Americana. The dinner restaurant menu and quality were excellent. As Hilton the quality of food at the restaurants has definitely gone DOWN from a 8 to 5. The night entertainment is very bad. They need to do some more fun pool activities and night shows. There is nothing to do at night after dinner. I would recommend working on better menu options, quality of food and entertainment. The Mexican restaurant has mainly American food. The Italian restaurant has very limited options and the food is not good at all. I couldn't even eat my Italian food. But the location, service and view of the hotel is excellent. I hate writing negative reviews but this is an honest review. Thank you!
AAnonymous UserThe environment is very good, the hotel is next to the beach, and it is very close to the old town. The food at the hotel is also very good, there are different foods every day, and performances. The only regret is that I can't book a restaurant that needs to be booked.
GGuest UserTodo muy bien con el servicio, aunque tuve un detalle con la reserva, todo se solucionó y pude disfrutar. Yo le agregaría más amenidades, más servicios, como traslados Aeropuerto-Hotel-Aeropuerto y más variedad en sus alimentos y bebidas.
GGuest UserPerfect location to walk into town! Highly recommend booking the oceanfront rooms, as the others open out onto the pool. Miguel did a sterling job serving us drinks every day on the beach! I can't rate him highly enough! Live music every night, the food was varied every meal, and we received a complimentary upgraded meal, which was delicious. Loved the all inclusive deal! The beach staff were very helpful to provide beach chairs, umbrellas and tables (thanks Emilio!). The front staff allowed us a later checkout, and the cleanliness of the resort is exemplary! I would definitely come back again! A wonderful experience!
GGuest UserTodo el personal fue encantador. La ubicación perfecta al lado de Chichén Itzá.
La calidad de la comida del restaurante muy buena. Precios acordes. Todo muy bie
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