How to Cancel China High Speed Rail Tickets
- Step 1: After logging in Trip.com account, click on "Train" section, then go to "My Bookings" to enter the detail page.
- Step 2: Select the China High Speed Rail booking you need to cancel and click on it, which will go to the booking details.
- Step 3: Click on the button "Refund" to cancel the China bullet train booking.
- Step 4: Provide the front and back pf your ID information and check the refund detail. Then click on the button of "Refund" to complete the procedure.
Special Note: Your refund will be returned to your original payment account within 7-15 workin days.How to Buy China High Speed Rail Tickets on 12306 for Foreigners with Passports
How to Register on 12306 App
- Step 1: The mobile app is defaulted in Simplified Chinese. To change language, click “我的” icon at the bottom right corner on the app.
- Setp 2: Click "Set up" icon at the right top corner to enter the setting page.
- Step 3: Find "Language Settings" in the detail page.
- Step 4: Choose "English" and click on “确定” to proceed.
- Step 5: Click on "My" at the bottom right corner in 12306 mobile app.
- Step 6: Then Click on the button "Register" to continue.
- Step 7: Fill in your contatc info, including name, ID number, date of birth, username, password, etc.
- Step 8: Select "I have read and agreed with the Terms of Service and Privacy Policy of 12306.cn" and click on "Next" to register.
- Step 9: The system will generate a reminder message after completing the registration. An activation email will be sent to the registered email address. You can only buy tickets after you have activated your account through email.
- Step 10: Clicking the link in the activation email will direct you to the 12306 home page. It indicates your account activation has been successful.
How to Buy China High Speed Rail Tickets on 12306 App
Step 1: Select China bullet train You preferred
- Select origin, destination, departure date and then click "Search" for a list of available trains. Choose your preferred train and click "Book".
Step 2: Add a list of passengers
- The registered user information is already listed on the "My Passenger" list. If you want to buy tickets for other passengers, please add them to the "My Passenger" list in advance. Each user can add up to 15 passengers of which only up to 5 passengers with "To be verified" status is allowed.
- Passengers must pass real-name checking. Email address and mobile phone number of Mainland, Hong Kong, Macao and Taiwan are accepted as contact method. A maximum of 5 passengers on the list can registered with the same mobile phone number.
- Select "My Passenger" under "My 12306", then click "Add New Passenger". Fill in personal information and mobile phone number, then proceed to next step.
Step 3: Select and confirm ticket information
- Select passenger(s) under "Passenger Information" column, then select ticket type and the seat class. Check your selection again before order submission.
Tips:
- Each passenger can only buy one ticket for the same train on the same day
- A maximum of 5 single journey tickets or 5 sets of return tickets can be bought per order
- Please note that the system will assign the seats randomly.
Step 4: Payment
- You should complete the payment within designated time after redirecting to the payment page. Please double check ticket information and Click "Pay" to proceed payment.
Note: Overseas passengers can select "International Card" or "China UnionPay" as the payment method.
Step 5: Complete Payment
- Click "Payment Completed" when transaction is done. You will then be redirected to "Transaction Completed" page.
China High Speed Rail Boarding Guide for Foreigners
1. Purchase Tickets: You can purchase high-speed rail tickets online, through a mobile app, or at the train station. You will need to provide your passport number when purchasing tickets.
2. Arrive Early: Arrive at the station at least 30 minutes before your train's departure time. The stations can be quite large and busy, so allow yourself plenty of time to find your way around.
3. Security Check: Like at an airport, you will need to go through a security check before entering the station. This includes a luggage scan and a metal detector.
4. Find Your Train: Once you get to the railway station, look for the departure information board. This will display up-to-date information of all departing trains including your train numbers, depature time, station platform, and check-in gate. In China, the station platform is displayed in numbers, and the check-in gate is displayed in A/B.
5. Boarding: Once the train arrives, line up at the designated area on the platform to pass the gate. The following passengers can be automatically identified by the turnstile. And other passengers can go through the manual channel for ticket checking.
- Chinese Id Card
- Home Return Permit(residents of Hong Kong, Macau, and Taiwan)
- Mainland Travel Permit(For residents of Hong Kong, Macau, and Taiwan traveling to mainland China)
- Foreigner's Permanent Residence Card
6. Find Your Seat: Inside the train, find your seat number. The seat numbers are usually indicated above the seats.
7. Luggage: There are overhead racks for small luggage and designated areas at the end of each car for larger items.
8. During the Journey: Most high-speed trains in China have a dining car where you can buy food and drinks. There are also power outlets for charging electronic devices and clean restrooms.
9. Arrival: When you arrive at your destination, take all your belongings and exit the train. There will be signs directing you to the exit or to connecting transportation.
10. Refund or Change: If you need to refund or change your ticket, you can do so at the ticket office at the station. Note that there may be a fee for this service.
Tips for Buying China High Speed Rail Tickets
- Purchase in Advance: China High Speed Rail Tickets can be purchased up to 15 days in advance. It's recommended to buy your tickets as early as possible, especially during peak travel times like holidays and weekends.
- Use a Reliable Booking Platform: You can buy tickets directly from the official China Railway website or app, or from reliable travel agencies that offer English services. Trip.com is a reliable travel agency that provides 24/7 customer service.
- Check the Train Schedule: Before buying your ticket, check the train schedule carefully. Make sure the departure and arrival times fit your travel plan.
- Provide Correct Personal Information: When booking, you'll need to provide your passport number and full name as it appears on your passport. Make sure all information is correct to avoid any issues when boarding the train.
- Choose the Right Station: Some cities in China have more than one train station. Make sure you know which station your train departs from and arrives at.
- Keep Your Ticket Safe: You'll need your ticket to both enter and exit the train station, so keep it safe during your journey.
- Be Prepared for Security Checks: Just like at an airport, you'll need to go through security checks before boarding your train. Be prepared for this and allow enough time.
