Hotel near Porta Nuova,Verona33.3% of visitors choose this area
MMiss Anita B2026.02.05
Had a very warm welcome. The hotel is a little dated, but was clean. Super friendly and helpful staff and a very large continental breakfast. There were cute tiny olive oil bottles, which was very appreciated. The coffee is a self-serve machine and there was canteen serve for all manner of hot foods, lots of bakery variety. I really enjoyed my one night stay after missing a flight at Verona airport. The staff helped me plan a really fun day until my flight the next day, they stored my luggage, while I went to see the sights. The most beautiful square in the world, dantes statue, Romeo and Juliets balcony, the castle, the river, the amphitheatre and I was lucky to find a wonderful festive market. A wonderful night and day in Verona. I went to the gusti gardens which absolutely wonderful highlight of my day.
The staff at the hotel are so friendly and professional! We loved the the guy at check in, so friendly and helpful! We enjoyed the spa. The breakfast is decent I would say, basic things, cakes and pastry are so delicious, the juices are soso.
The hotel is a very nice and clean room and the home is a great place to enjoy the traveler's experience.
The location is ideal, 5 minutes walk from the station and 20 minutes by train to Venice.
The staff is exceptional and always laughing and careful. We had to stay until 1/1 but following a health problem we had to leave the hotel 1 day earlier and the hotel paid us back last night when it was not planned.
We will be happy to return to the next passage in the region.
The hotel offers everything you want but you must not be pingy. Some furniture, for example, leaves the funeral. But all the other wonderful, good beds, bathroom perfect, the kitchen excellent. the thermal facilities varied, beautiful and very relaxing. there are also many sports facilities.. We're going back!!!!
We have stayed in this hotel only for the weekend but we had an amazing experience with the hotel staff in breakfast and dinner. So nice to all the customers and always with a smile on their faces. I would be choosing this hotel again next on my visit to Venice. As we don’t like the crowded places the location is great, rooms are clean and nice nothing old or not cleaned. 10 minutes from Venice by bus 5. Bus stop outside the hotel literally. Same bus can take you from airport to hotel and back. Buy 72 hours tkt in the hotel and you can use it for murano burano and for buses with train. Price is 45€. In general ana amazing price experience good food in the hotel. 100% suggest it.
We had a lovely one night stay and the breakfast truly stood out generous, fresh and with a wide variety to choose from. What made it even more special were Antonia and Jessica. Their warmth, attentiveness and cheerful service turned breakfast into a daily highlight. It’s rare to come across such hospitality these days. They absolutely deserve a special mention. We had a great aperitif with a spectacular view too. The rooms are spacious, which we appreciated but could do with some renovation especially the beds and pillows which felt a bit dated.
The hotel was clean and the rooms were large, the breakfast was also included in the price which made the price worth it. The service was also decent and the staff were really warm and nice.
Very Good
54 reviews
8.8/10
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AAlex Fu HKGThe best even hotel I’ve ever stayed in Europe.
Super perfect service, highly professional and quality staff, good English, efficient, and take care of my every details.
Quality physical condition of the hotel, the hotel is a re-renovated building from a flour mill, so that it is very spacious, my room is big enough also in European hotel.
Great location, 15-minute from St Mark’s Sq, chilled island and not distanced but you’ve to take water taxi to get to the hotel
Qualify breakfast, an unforgettable enjoyment for my stay
Reliable Water shuttle bus - one of the very important services provided by the hotel to go to / from St Mark’s Sq, Euro15 for the whole stay, 30-minute frequency every day. And the hotel also offer complimentary water taxi to Murano Island everyday, so that I can visit both Murano and Burano at the same day.
AAnonymous UserWas given a room all the way to the end and the corridor was far. Took at least 3mins with our luggages. The last room was also alitttle smaller. Call to the reception and thankfully they were able to provide a change of rooms. If you cannot stand noises, maybe get a higher floor cause the trains run till late. The only issue is the coffee machine where it was dirty with leftover coffee remnants when we tried to use it. Location was great, with a supermarket nearby and restaurants and bus stop too.
AAnonymous UserVery good experience in this hotel. The very large and clean room. The staff very careful and have gluten-free food. Furthermore, it is very close to the Academia bridge that crosses the great channel. They also have a restaurant in the same hotel. I therefore recommend it 100%.
KKKLION818The location is very convenient, and the price is moderate, so I'd recommend it. This stay exceeded my expectations! The hotel's location is superb, within walking distance of major attractions, making getting around incredibly easy. The room was clean, tidy, and well-lit, with soft, comfortable bedding and a separate wet and dry area in the bathroom. The front desk staff were warm and professional, making check-in efficient and paying attention to thoughtful details. The breakfast offered a rich variety and tasted great. Overall, it's excellent value for money, and I would choose it again next time.
GGuest UserVery well-kept structure, staff very attentive to needs, true problem solvers. Very well-stocked breakfast room with many types of fresh and nutritious dishes, quiet rooms and possibility of using the gym with equipment and changing rooms with shower for public use
AAnonymous UserVery disappointing experience with discriminatory attitude at the front desk.
We simply asked for an extra blanket, but the staff misunderstood us repeatedly, even after explaining three times.
Instead of helping, the receptionist made unnecessary and inappropriate comments about Chinese habits compared to Europe, saying things like “Europeans don’t change toothbrushes every day” and “this is not how Europeans do things” — we never asked for a toothbrush, only a blanket.
In the end, they only brought a duvet inner without a cover, still not understanding our request.
Location is fine, but the rude, disrespectful, and discriminatory service from front desk ruined the whole stay.
Not recommended.
KKa Ka BoyWe stayed three nights here. Hotel is conveniently located right next to the ferry station. Breakfast was good and has good variety. Probably the best hotel on the island until we received really bad service which lost all marks on our last morning of stay which I’ll elaborate later.
We had to catch the first flight and needed to have a quick breakfast before departure after our stay. Since we stayed there for three nights, we had breakfast and also dinned in their outlets throughout our stay, we were surprised the staff told us they don’t have our records on the last morning, we are not seated for breakfast and had to wait for them, it would be better if we get seated to allow hotel to sort it out since we have to leave for our flights. Unfortunately the staff also told us “they have hundreds of guest so it’s not possible to recognize us”. “There is no record”, and after waiting for over 10 min they came back and told us again “there is no record”. I asked to sort out the matter with the manager and they just told us we can walk over to the counter while there is a long queue of guests. Without cutting the line I waited at the lobby. After the staff at the counter also did not follow up about the situation after the queue was cleared or apologize for the rude attitude. We left the hotel after they ruined our experience at Venice. The entire good experience was lost due to lack of hospitality service. Wouldn’t recommend anyone to stay here, and it is a disgrace of the Hyatt brand.
GGuest UserFirst, the good points: Check-in was officially at 3 PM, but the front desk allowed us to check in at noon once the room was ready, which was great service. I was a bit tired from jet lag after landing, and the front desk kindly lent me a thermometer, which was very thoughtful. We stayed in a family room with three beds, two separate rooms, and two balconies, all well-equipped and with good natural light. The cleaning staff were also very helpful, showing us how to use the key card. The whole hotel was very clean. It's super close to the train station and also very near the Ali supermarket, which is convenient and quick.
Now for the downsides: Being located at a T-junction facing the street, noise was unavoidable. We stayed for three days, and the room supplies weren't replenished promptly; by the last day, we had run out of tissues.
Overall, it was still a good stay. The location is excellent, and I'd give it a positive review overall.
GGuest UserThe location is fantastic, very close to a large supermarket, just a short walk away. This makes grocery shopping incredibly convenient, whether you're buying fresh produce or household essentials.
The apartment also comes with a fully equipped kitchen, including a stove and utensils, so you can easily cook your own meals. It's a great way to ensure healthy eating and enjoy the fun of cooking to your own taste.
Plus, there's a professional front desk that strictly monitors access, providing 24-hour security. You can feel completely safe and secure during your stay.
SSuzyyyWe love the hotel room, it’s so spacious, clean and beautiful 😍 However, the location is not the best, it’s 18 minutes walk from the train station and still have to take another train ( 2 stops) to Venice. Initially we thought the hotel will provide free shuttle service, but we were only told that our package is not included with the shuttle service and need to pay 20 euro per person for one way in order to use the shuttle service.
This is a very small villa and I think they are short of staff to work? There’s only one receptionist when we first arrived, and when he directed us to the wrong room, he tapped the door and someone was inside??? He later then told us it’s a wrong room. When we came back at night, there are no receptionist at the counter ( we waited for 5-10 mins and rang the counter bell).
We were so surprised that the cleaner that cleaned our room did not top up water for us, and didn’t even replace new glasses/ wash our glasses? The used glasses were remained on the same spots.
Overall I think we mainly enjoyed the room, but mainly not there for service or if you need to travel out to Venice.
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