Castelnuovo Berardenga Homestays

Potentially amazing but very poorly managed! I stayed (I’m still here as I’m writing) for 3 days on a road trip in Italy with the family. The service before coming gave me very high expectations with pre-check-in and a nice brochure of activities to do while we are here. Unfortunately that’s not what happened, here are some of my experiences: 1. We booked 2 prestige rooms but nowhere it states that some rooms are inside the 13th century building and others are in an extension outside the main gate, the beautiful view from the pics you see in the photo gallery are obviously different. So make sure to ask when you book. 2. The day we arrived we went straight to the pools which are great for family with beautiful environment but we first ordered sparkling water and were given plastic bottles without glasses or ice. I ordered a burger which arrived without any topping like salad or sauce , we then realized that the burger was probably for another table. I didn’t care, just thought that waiter couldn’t speak English or was inexperienced but no problem we are on holidays after all. Bear in mind that the burger was something like 25 euro. 3. Breakfast- that was one of the most comical scene, the waiters looked confused, we asked for coffee multiple times after 20 min we get served a full coffee cup of espresso instead of coffee,after trying the fake orange juice from the “fresh orange juice” I asked are real fresh juice which arrived at the end where people asked us twice if we had finished, making us wanting to leave so they could clear the table. There is very little selection of fruits, very average selection of breads and the most crazy thing in a luxury hotel, if you don’t want the commercial scramble eggs you have to pay to get an omelette!!! The service was so poor I decided to cancel our dinner at the hotel not wanting to relive that same experience. 4. The jacuzzi area is closing at 7pm, so today we swam till 6:30pm but when we tried to reach the jacuzzi I was told by a lady that she closed it because she had no one to look after it. You can come back tomorrow. What kind of answer is that? 5. The mini bar & laundry service prices are just ridiculous, I ll upload it here later but from memory it’s like 12 euro to was one underwear. I went to complain to front office following another lady who was doing the same. The table next to us at breakfast were laughing about it as it was so bizarre. The facilities are amazing but at this level of pricing you expect a very different level of service.

Located in Castelnuovo Berardenga, Casa Lucia is in a rural location, a 5-minute drive from Terra di Seta and 7 minutes from Casalvento's Wines. This townhouse accommodation is 8.2 mi (13.3 km) from Siena Cathedral and 8.8 mi (14.2 km) from Piazza del Campo.Take advantage of recreation opportunities including a spa tub and a seasonal outdoor pool. Additional features at this townhouse accommodation include complimentary wireless internet access, a fireplace in the lobby, and tour/ticket assistance.You can enjoy a meal at the restaurant serving the guests of Casa Lucia, or stop in at the snack bar/deli. Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 8:00 AM to 10:00 AM.Featured amenities include express check-in, express check-out, and multilingual staff. Free self parking is available onsite.Stay in one of 12 guestrooms featuring LCD televisions. Digital television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and bidets. Conveniences include desks and blackout drapes/curtains, and housekeeping is provided daily.