Ballina|0.86km from downtownwe stayed here in November 2019. we specifically asked question about disabled wheelchair access and were told the room was suitable. the entry on one side of the room was completely unusable for a wheelchair as it had a big step up. the other entry was just wide enough for the wheel chair and had a lip that we ended up having to buy a rubber ramp to use safely. the path from the car to the door was in very poor condition with concrete loose and broken. in the room there was very little turning space to be able to get into the bathroom. the toilet was too close to the wall. floor around the shower area has is a lip to stop the water running all over the floor but causes problems for a commode chair to be wheeled in. the main room has a lovely vinyl floor which is great for a wheelchair but the beds are on wheels so they tended to roll about. the beds are quite low and no raisers are provided. we had to purchase some and put under the queen bed to make it safe for my son to use. the kitchenette are was virtually unusable by him as he couldnt get at things. the stove is a double hotplate that I had to use in the bathroom along with the toaster so as not to set the smoke alarm off as there is no exhaust fan in the kitchen area. we did make the proprietor aware of some of these issues but they didnt seem interested in doing much. all in all for walking people it may be ok but for wheelchair users it is definitely not suitable.