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The booking is that there's a mustard, but unfortunately, it was a normal, and when they needed it, they asked me to review the application, and I had no alternative, the bag-carrying workers spoke their language in front of us, unfortunately, and they were late in our room delivery for more than an hour and a half.

This is the only hotel I recommend when visiting Turkey. This is my third time here and I've already stayed twice. This hotel offers a warm, safe, and welcoming atmosphere—it's my absolute favorite! My whole family was very satisfied with the experience and said they'd return.

Fantastic property right by the waters of Bosphorus. Very friendly staff and amazing facilities. It also has a free transfer to the other Four Seasons in Istanbul at Sultanahmet - great way to explore both amazing properties.

The location is excellent, less than ten minutes' walk to the two major mosques and one minute away from the popular terrace at Seven Hills. The hotel is the best choice in the old town. The service is a little lacking. There were not many guests for dinner and the food was served very slowly. We promised to make an appointment for the Turkish bath, but we were stood up. However, the breakfast was delicious and the concierge service was very good.

The room I arranged at the beginning was close to the roadside, and the next day I changed to the one next to the strait. It is very good. I will stay in the hotel and restaurant next time. The atmosphere in the evening is very good, and the breakfast is very good. It is as expected and is in charge of us. The butler is very nice, great guy

We had a very unpleasant experience with stuff at the lobby , being there for Christmas Eve , me & my sister decide to eat inside the hotel rather to go out so at 10 pm we came down to the lobby where there is lounge area , for almost 15 minutes we saw that the lounge staff is passing us without asking if we want to order so I called one of the waitress and she came toward us with furious gestures before I start asking she said to me do you have a room in the hotel and I said yes , she continues what’s your room number and I replied , again with the cold face and rude behavior she continues ‘ under the name ?’ And I replied, she turned back to her desk without asking us what we would like to order and From her desk she went straight to reception to verify my information!!! My jaws dropped when I saw this , really rude & unprofessional behavior I was in complete shock that she even went to reception to verify the information, but the worst part was that after she verified and actually saw that we are the guest of the hotel she turned back to her desk and continued ignoring us , I never ever seen in my entire life a waitress permits herself to act like this with 5 star hotel guests, at this point we asked another waitress that if she can took our order , we then asked her if the hotel have another restaurant and she replied yes but the kitchen is closed after 10:30 pm , I don’t recommend this hotel for anyone that wants to enjoy the hotel facility, the staff are not guest friendly, the dining section is in some floor but for person like me that wants more easy snacks and chill area wasn’t really good option, not to mention that when we came back to our room we really felt so heavy and frustrated by this behavior, we were supposed to go today to lounge before departing but as for yesterday experience we just decide to check out soon and leave the hotel because we didn’t like to tolerate the attitude of this waitress ( she is the short women with short brown hair ) I suggest the general manager to see the video of yesterday and review their staff!

Overall I have not so good impression on the total but the location was a bit tricky if you’re coming via Metro, it’s located far from metro station and can’t walk! The room is quite small, no toothbrushes and toothpaste, there’s no any bathrobe, WiFi is slow even it’s 5 star hotel. Window view was awkward and looks to the grey wall of the neighbouring building. Breakfast was not like 5star hotels, just 2-3 hot dishes. When I was eating a waiter took my plate with cheese and olives and threw it in the trash bin🤣 I told I’m still eating and he replies oh sorry and didn’t replace the plate 😂

Our recent anniversary stay at Ailee Istanbul was nothing short of magical. If you are looking for a place that seamlessly blends the romantic, chic atmosphere of Parisian charm with the deep, storied heritage of Istanbul, this is it. Located perfectly next to the Tersane Hotel and the vibrant Winter Town area, the hotel offers a unique vantage point of the city that feels both tucked away and central to the action. What Made Our Stay Special: • Bespoke Service: The experience started at check-in. The staff contacted me personally via WhatsApp to coordinate our stay, ensuring every detail was handled. • The Anniversary Upgrade: To our delight, they upgraded us to a stunning suite for our anniversary. The room was elegant and perfectly captured that ”East meets West” aesthetic. • The View & Atmosphere: The views from the hotel were absolutely amazing, providing a breathtaking backdrop to our celebrations. You truly feel the Parisian influence in the decor, while the soul of the building remains quintessentially Istanbul. • Extraordinary Dining: The breakfast was a highlight—fresh, delicious, and beautifully presented. We also loved the thoughtful touch of complimentary hot chocolate, which was perfect for the cozy winter atmosphere. The staff truly went out of their way to ensure we had a pleasant and memorable accommodation. Their hospitality turned a simple trip into a lifelong memory. Highly recommended for couples or anyone wanting a refined, high-touch experience in the heart of Istanbul!

The service is good, thumbs up. But the price is over 20,000 per night, the cost performance is really bad. I booked the Sultan Suite, thinking it was a sea view, but it turned out to be a side view of the sea. Can it still be called a sea view room? If it is a front view, you have to add another 30,000. Over 20,000 per night, not as good as the Bulgari in China, which is less than 10,000. This hotel doesn't seem to like Ctrip and Qunar in China, and it's very difficult to communicate about things

A female front desk staff was quite rude to us. we requested twin bed when we made the booking but they didn't inform us the twin bed room is not available until we arrived hotel. they could have at least inform us before we check in. they said the next grade has twin bed available with additional cost of €150 per night. then we told them we got jade membership and asked whether we could have upgrade with this. they then said our membership is not eligible for this room upgrade. anyway, they offered a free upgrade to us at the end but told us we couldn't use other benefits from the jade membership , e.g. complimentary breakfast.... not sure how this jade membership works , feels like everything is not eligible and only subject to their mood