I was entrusted with the secretary and used it more than 10 years ago, so I made a reservation based on the impression I had at that time, but it was a big mistake and everyone booed me. A little less than 20 people aged 5 to 80 used it. First of all, the elderly woman who answered the phone at the time of booking was irritated by the inconsistent explanation, and when I asked for someone else to replace me, she said, ”I'm the only one.” I called back another day without making a reservation. ←I regret that I shouldn't have called again on another day. . . The building is old, so the exterior and interior are not beautiful, but I wanted them to be cleaned. Garbage and dust on the floor of the hotel. There are many stains on the wall that can be wiped off. The dressing room in the bath is also old and dirty, and the glass window in the bath is dirty and cloudy, so you can't see the outside scenery well. The open-air bath had fallen leaves and many dead insects floating on it, so elementary school children were afraid and didn't want to enter. The open-air bath will inevitably get fallen leaves and insects regardless of the season, so it is something to scoop up with a net and clean it several times a day, but I guess this is not done here. For meals, adults ordered the main Sansa kaiseki meal for children, but it looks different from the photo on the website. Chawanmushi is cold and lukewarm. Tempura was also cold and not delicious. In another review a few months ago, another person wrote about chawanmushi and tempura, but it was exactly the same and had not been improved. Don't expect any food at all. The staff's way of serving and responding to meals was blunt, and everyone felt uncomfortable, and water and tea were placed on the table and they were just saying what to do. Even if you want to order additional drinks, there are no employees, so even if you read it out loud, they won't come. At the end, after bringing dessert, there were no employees even at the end time, and some people were drinking tea by themselves without the last tea being served. I was really troubled by the big booing from everyone (sweat). A person who went to the store said that there were a lot of giveaways because there were few customers. What I thought when I used Sansatei this time was that it was completely different from when I used it a few years ago. I was put in charge of the secretary, and everyone booed me and I just apologized. I was told that I want everyone who used this time to never do it again. ① I often feel uncomfortable because the staff does not serve customers at all. (2) The building is old and has not been cleaned, so it is dirty overall. ③ The bath is filthy in both the dressing room and the bathroom. ④ Meals are served cold. Worst service and attitude of employees. Aside from the old reviews, who are the people involved who are highly rated in recent reviews? I doubt it. If you have enough money, why don't you go to see scary things? (smile)
- Guest User
The inn is located in a location where you can overlook Mt. Zao. In addition to the main building, there is also an annex. The hot springs were brown and characteristic. The source temperature is probably high. The temperature of the indoor bath is high and it is not suitable for long baths. The open-air bath was just the right temperature and I was able to take a long bath. It is an open-air bath with a view of Mt. Zao, but if you stay in the bathtub, the fence will be in the way. It was unexpected that I could not see the scenery unless I stood up. The restaurant was a venue, but there was enough space and I didn't feel crowded. There were some concerns such as the sauna in the large communal bath being out of service and the pain caused by the deterioration of the facility, but the impression that the hot spring was good. (Day trips are also OK)
- taremiso
