Starting with the positives: 1. It was clean 2. The ladies in the breakfast room were lovely and friendly. 3. Breakfast was limited, but reasonable for the cost of the room. 4. The beds were comfortable, up to a point. 5. Towels were changed daily. 6. There was a lovely view. The negatives: 1. There was no seating in the room apart from the bed. So the view was harder to enjoy. 2. No tea or coffee facilities in the room. 3. Storage was 2 clothes hangers on the door. 4. No shower gel, etc., just a small soap bar. 5. The heating was limited to 19°. There was a €150 euro fine if you increased the temperature, or you could pay €50 per day for additional warmth. 6. The bathroom arrangements were not the best if you were a couple on their first trip together - fortunately, we weren't. 7. The decor in the room was tired. 8. The corridor was missing parts of the laminate flooring. 9. Everything such as tea, coffee, hairdryer, and toiletries came at an additional cost. 10. The list of rules that came with the room felt oppressive and unwelcoming. Overall Experience: It was a budget hotel, and I have no problem with that being reflected in the standard of accommodation. However, when you have flooring missing, limits on heating temperature, regardless of the temperature in the room, and no basic provisions, it feels less like budget and more like contempt for the customer. The rules came across as draconian and unreasonable. The tiny pillows? Couldn't they stretch to normal size pillows? Or not charge for extra? Yes, it was advertised as having an unstaffed reception, but when there's so little effort being put into making you feel welcome anyway, it just seems to reflect a general lack of care for the customer, rather like the missing flooring. The breakfast room ladies were lovely, though.
- Guest User
We stayed here for a wedding anniversary and the first challenge was getting in! The reception is unmanned and you need a code to get in, which only took a phone call but was a little worrying at 10pm. The room was clean, dry and warm. Breakfast was easy to find and the food was fresh and generous. The centre of Bruges, and it attractions, was only a short walk away making it an ideal base from which to explore.
- Guest User