I stayed at this hotel for one night last week to celebrate my birthday. Before booking, I did some research online and saw many reviews saying that the hotel would prepare a birthday cake and a handwritten card, which made the experience very special. Because of this, I chose to stay here and even noted in my reservation that it was for a birthday celebration.
Unfortunately, my experience was disappointing. First, my room was only ready more than an hour after the promised check-in time. When I finally entered the room, there was no cake, no handwritten card, and no sign of any birthday arrangement. Considering the reviews I had read, this gave me a very poor first impression. Later, after I asked about it, the hotel arranged balloons and champagne. While I appreciated the gesture, it was disappointing that I had to request it myself — this should not be the case at a five-star hotel. It also felt inconsistent, as it seems some guests receive the full experience while others do not, which feels like unfair treatment.
On the positive side, the location is excellent and the staff were polite and professional, and since the room was delayed, they did arrange a late check-out for me.
Overall, while the location and staff attitude were good, the lack of consistency and disappointing handling of a special occasion made the stay fall below my expectations. I would not consider staying here again in the future.
- Anonymous User
awesome stay at rosewood bangkok - love the location and service most of the time! and the view of the room was gorgeous - perfect for a chill night in the bath tub:) however, toilets can be jammed more easier than we thought and the hairdryer was not fully functional… a slight disappointment for a prominent five star hotel - and the gym was poorly ACed and pretty dark
- Guest User