8.8/10Very Good428 Reviews
Venice City Center Venice|0.64km from city center
This was one of the most expensive hotel we have paid for during our Italy trip but the one with the worst check-in experience. As we saw reviews on Google that luggage has been stolen before with no camera to track, we wanted to lock our 2 luggages together for storage as the room was not ready. But the hotel staff became really defensive and did not allow us to do so, claiming that it’s difficult for him to handle for storage. The hotel even provided a slip that hotel declines all responsibilities of baggages. They do not want to bear responsibilities yet did not allow us to take basic precautions with our belongings. After sometimes debating with the reception and the staff, they finally allowed us to do so but gave really black faces even when we try to take picture of our luggages in the lobby.
Upon returning from our long day of walk, the positive note is that the reception and the staff handling our luggages have a much more positive attitude and were more helpful. There were a lot of small stairs to our room so the staff assisted with the luggages.
The main good thing is that this hotel is really near to Venezia Santa Lucia station and you do not need to carry luggages for a long distance across bridges. Facility is actually quite old and basic but at least clean. Breakfast view next to canal is good. Recommend for a short 1 night stay at Venice but we will likely not return again.