First, the positives. The room was very nice, and the small kitchenette was perfect. But then, checking in was a complete disaster. Without an access code (which I was not sent!!!), nothing works. There's no reception or anyone to help. I had to call a hotline in Zurich that only spoke English. There might be people renting a hotel in Berlin who don't speak English, you know! This definitely needs to be improved, especially since you're standing in front of a locked hotel door, with luggage, just glad to have arrived, and then no one can help... After they finally sent me the room code, I still couldn't get into the room. The code only activates precisely at 3 PM. So I had to stand in front of the room for 30 minutes and wait, even though the room was ready. The room wasn't cleaned for 4 days, and the towels weren't changed. Also, check-out is disproportionately early. The room has to be vacated by 10 AM. The cleaning lady already knocked just before 10 AM. I think that's far too early. In short – the rooms are very nice, the location (5 minutes from Alexanderplatz) is great, but the service is a catastrophe...
- Guest User
Under the beds and sofa and table was horrible
But everything else was perfect location and room size is v good
- Guest User
