If you have visited several Novotels, you are used to certain standards, from both room, staff and bar/restaurant. In Charleroi, unfortunately, only the room was made: the mine was super-sized, clean, modern and handy furnished. The shower was the best ever, and the (separate) bath was faster than I had ever seen (and that at the highest floor!) The choice of breakfast buffet was quite limited: especially fruit and vegetables were missing. The coffee machines were outside the breakfast room (best unhappy) and one of the two was defect every four days of my stay (very unhappy). The quality of coffee was consistent with the quality of the other breakfast products: moderate to average. The staff, which is very much praised in the reviews, must have been on holidays in a collective manner. The receptionists I found were uninterested, unpleasantly turned up their standard dresses and bloated out only in the active non-health of the guests when they passed. Even eye contact was too difficult, but the city itself was much more beautiful (or less ugly) than expected: in particular the centre and station area are very beautifully decorated in an invitation style. The majority of the people have not yet developed, and I have not yet met so many underdeveloped people in any Belgian city as this. If you want to visit any city in Hengegouwa, then Mons (Bergen) is a more wise and safer choice. You can walk on the street after ”closure time” without being contacted (by bearers) or called (by hang youths). In Charleroi you will be best inside at 19.00 hour, with the door closed. ;-)
- Guest User
The hotel is modern and well-appointed with good facilities including a restaurant and bar Great choice of beer and drinks at the bar, and whilst the menu is limited, the food is very good. The hotel is right in the central square and a shopping mall is next to.it Rooms are clean and spacious with all facilities including a fridge
- Guest User