I’ve found from experience in Algeria, customer service is not their forte. I’d suggest this is not just the HI but all service sectors in general, perhaps it’s the French influence, but regardless, across the whole residence I did not meet one cheery, polite or energetic person, everything just seemed to be troublesome or beneath them, I blame management however and somewhat by need, I will return however, let me conclude by suggesting the hotel is very nice, my room was well appointed and clean, the restaurant and food within, commendable.
As an aside, do book the hotel taxi service to and from the airport, it was efficient and very cheap compared to other countries I visit.
- Guest User
Had a wonderful day in this hotel very convenient for first time travelers as it has everything you need from taxi pick up and drop off from the airport. Good Internet connection, clean rooms and quiet. All amenities are available. The staff are very friendly and the customer service is on top. I will definitely stay again in this hotel if I come back to Algeria.
- ALPHA3H