Marriott Titanium. Wife and I were in town for a babymoon and we decided to go back to Mexico City and try the St Regis. Really glad we did as everything was top notch as expected at a St Regis. Pros: Entire staff - friendly, super helpful, and genuinely caring staff from door, front desk, butler, restaurant, and all others. Thanks to Jesus for making reservations at amazing restaurants, Eduardo for going over the top for us, and the head concierge (sorry forget his name) for teaching my wife how to saber a bottle of champagne. Restaurant - ate breakfast every morning, had a lunch, and late night desserts at the hotel and the food is tasty with lots of options, taco bar for Saturday brunch, with great staff. Bar - I always try the bloody mary's when staying at St Regis properties as they have their own spin and the Mexico City one was very unique. But outside of that, the bar staff was very friendly throughout and made great drinks. Rooms - booked a deluxe suite for our stay and it was huge, clean, and had comfortable beds. Car service - can get you everywhere you need to get in a comfortable Navigator. Cons: Location - we love Mexico City and usually stay in the Polanco district and this was the first time we stayed in the ”central” district. Area is more business forward so you'll have to travel if you want to get to areas outside of that, but not at the fault of the hotel. Age - hotel is starting to show it's age a bit, but it's still very well kept. Pool - a bit smaller and jets in the hot tub didn't work, but it was nice to soak after walking all day. Cons are nitpicky and would not prevent us from coming back, which we will. Overdelivers on what a St Regis experience should be and we are very thankful that they made us feel so welcome and provided us great memories.
- Guest User
Great service from the entire team. Helpful bellmen and securities. Friendly front desk and restaurant staff. Amazing service from our butler, Daniel, from unpacking to coffee/tea services. The check-in is on the third floor. While it's a bit less convenient, it gives a better sense of security/isolation. We were upgraded to a luxury suite using SNAs, and had a complimentary breakfast buffet and 6 pm late checkout as a Titanium member, which were very useful. The room is spacious and pretty well laid out. Cozy living room with separate toilet, comfy bed, and sectional bathroom space. The furniture is a bit dated but functional. Our butler welcomed us with a prosecco and helped unpack. Breakfast offerings were decent, especially the egg and carving station. Another highlight is the live piano on the balcony dining area overlooking the city, an elegant touch. The bar area is also delightful at night. The hotel locates in the Reforma, which is in the middle of everything but not as vibrant as Polanco or Condesa. The traffic was abysmal during rush hours, and calling Uber can take 30+ mins. Areas for improvement * Windows were dirty, the room light controls were confusing, and some furniture needed a refresh. * Complimentary breakfast was confusing without instruction on what was included. We were incorrectly charged on our first day, which needs to be resolved during checkout. * Deal with food delivery better, as it's pretty inconvenient to pickup. Bellmen should at least help bring delivery food to the lobby area.
- Guest User
