DoubleTree by Hilton Syracuse Map, Address, Transportation & Nearest Stations and Airport

Not our first stay but by far the worst! Even the survey they sent for ratings did not work properly. I had to directly sign into TripAdvisor to review. The front desk young lady was rude. To begin with, the privacy please sign was missing from our door so I went down to get one. Only to find another guest waiting for the front desk staff as well. When the young lady arrived a few minutes later she seemed annoyed to be greeted by our smiling faces which were in turn greeted by her scowl. Even yet I smiled and politely requested a sign. She disappeared and returned with one a few minutes later. I smilingly thanked her and she coldly said ”your dog must be leashed in common areas ” Never once acknowledging my thank you or apologizing for the inconvenience. Furthermore the AC did not cool the room properly and made a terrible sound every 15 minutes. The bathroom sink had an extremely slow drain and caused water to sit. I have pictures of that too. Breakfast was runny, sweaty eggs. My husband began loading the car at 11:55ish and at 12:03 the manager which was a male, was both knocking and yelling ”knock, knock. When I opened the door he peered in the room without speaking which caused me to immediately say I will be right out. That is rude and creepy. He continued to do the same to the next door guest. I waited for him to leave and then proceeded to take my bags instead of waiting for my husband's help. The young man housekeeping immediately apologized for the managers behavior and offered to help me with my bags. He could see I was overwhelmed with my bags. He waited with me while holding one of my bags and offered to ride down with me which I politely and thankfully declined. I can't fathom what would be said to him of he left his post. Earlier the same manager who was knocking and yelling knock, knock was reprimanding another staff memeber in the front desk area with other guest and staff around in eyesight and earshot. This sadly bot eve a satisfactory stay. Ease bring back the seasoned professionals!

This Embassy Suites is a perfect place to stay while in Syracuse and area. The hotel has been fully renovated and the pictures on the Hilton website are an accurate representation of what you will see when you arrive. Great location and plenty of free parking. The cooked-to-order breakfast and evening cocktail reception are well worth a visit. What impressed us the most was the staff at the hotel. We were always made to feel welcome and they went out of their way to make our stay enjoyable. The suites are nicely decorated and the one we had showed no wear and tear, everything was well maintained and very clean. Good job Embassy Suites on Old Collamer Road, DeWitt (adjacent to Syracuse and easy access to all major routes)!

We stayed because my son was wrestling at OCC for the states we received 3rd and he went 3-0 for the day it was awesome.Thank you for the accommodations. We would recommend this hotel again, easy on and off the highway.

Mary, the Associate General Manager was exceptionally friendly upon check in after a very long drive and a late night arrival Common areas are clean and well designed, which is a nice trait of Spring Hill Suites. Rooms, weirdly less so. Clean which is nice, but the room layout was weird with double the closet space than what's needed. the TV in the small space between the bedroom area and sitting area (across from the wall between the secitons-hard to explain). Overall layout in room felt dated (relatively speaking) and there was wear in the room (carpets and sofa), which is also weird since i thought they just redid the hotel. Breakfast was great. Having been staying in a lot of hotels during COVID with the bagged breakfast of a pre-packaged muffin or danish, red delicious apple, and cheap juice. They were much better. Yogurt and better quality juice provided. Stay here again? Sure, great stop over between midwest and east coast. Stay here and want to visit Syracuse...maybe closer options to downtown, but this is nice and clean and friendly

The hotel is not far from the high-speed exit, clean and convenient, the rooms are large and quiet, there is a McDonald’s next to the hotel, those who return late do not have to worry about going out to find something to eat, it is recommended

Running out of acceptable places to stay - the more convenient establishment up the road was $120 per nite, I knew that place was becoming an increasingly bad place to stay from my last trip through the area, so $50something per nite seemed more reasonable, just needed a place to sleep. They have done some improvements, it appeared as tho there was new carpeting, some bathroom renovations since the last time i was there, however the cleaning staff needs to put their glasses on, or something, because it just isn’t clean, had to fight with the remote to get the TV turned on so i didn’t have to hear the neighbors on either side, That window seat had stains of unknown origin, and, i always bring my own sheet to sleep between, i know how clean mine are, theirs have seen way better days. They say no smoking but that certainly occurs there, and it isn’t just tobacco. It was good enough coffee so i didn’t require stopping somewhere else, would not even look for “breakfast” there, and it is a quick jump to the thruway from the establishment.

Beds had been made, but not changed, and there was human hair in the beds. Tub was filthy and clogged. Carpet was so dirty that walking on it barefoot turned our feet black! There was a dead, dried rose laying on the floor next to the bed. Dirtiest room we've ever stayed in!