While there, we want to give shout outs to the following: Luz at Boulangerie--she memorized I liked my Lattes extra-caliente; Juan--took us on an evening hunting-on-the-golf course drive where we saw deer and coati; Carlos at The Grill for his detailed input on menu recommendations and energy even at 9pm dinner for 6; Alfredo & Ramon at the pool bar for lunch at Beach Palace for service and conversation; Delfino & Lupe at the balcony pizza from Gondola--we've had Delfino take care of us since at least 2019...maybe 2017 when we first started taking all 4 kids.

This is a luxurious and private hotel. Highly recommended for those who want to enjoy a quiet staycation and relax. It feels like a lot of care was put into each and every object, starting from the marble floor. But as you know... food and drinks in the hotel are quite expensive. However, the quality of the free activities is much better than that of the Hilton right next door, so we recommend taking full advantage of the activities. In particular, yoga outdoors while watching the sunrise at 7 a.m. remains one of my best memories! Plus, the spa facilities and massages are of the highest quality, so I recommend you try them. There is a separate space and pool that only spa users can use, and it is really beautiful....

My family and I spent an amazing week at the Residence at Moon Palace Cancun, we are long time members of Palace Elite but first time staying at the Residence for a special occasion: celebrating our 40th wedding anniversary. The Residence has everything that you may wish for an unforgettable vacation, it housed all 10 of our family spaciously and confortable with 4 bedrooms, private swimming pool, pool and poker table, movie theater and not to mention a great day at a 64 foot yatch. We want to specially recognize the team who made our staying a memorable one: Thank you to our butlers: Randy and Oswaldo and his manager Erik, they anticipated and covered all our needs giving every day an extra mile. Thanks to the team that takes care of the whole residence specially to Carlos. We were delighted with the private wine tasting experience where sommelier Andres did a fantastic job. As well, another memorable experience was the private dinner where the Chef indulged us with delicious dishes. At Casa Mia, her manager Angelica and Chef Diego prepared for us a wonderful welcome dinner experience. At Caribeno, her manager Carolina and the Chef pamper us during lunch times. At Trattoria, her manager and the Chef prepared a very special dinner for our group. Also, Chef Rafael Calvo continued providing us with memorable experiences through out the years.

Every time I look back on my holi, I think of the hotel and how much I enjoyed staying here, & that I’m so glad we did as at first we weren’t sure as it’s not adults only. I remember the lovely scent when you walk in, cleanliness 10/10, interior is goals, my favourite was lunch time as there’s different food trucks from tacos, burger & chips, ceviche… Some days in the lobby they’ll also put out selection of biscuits/sweet treats to have with a hot drink. The breakfast buffet also amazing!!! I miss having their freshly cooked omelettes & the hashbrowns. They even have an ice cream bar. Quite honestly just enjoyed myself eating. We stumbled across a show once in the hotel as were waiting for a dinner table, took us by surprise as it was so good the entertainers.

Excellent place and treat it 100% recommend is a beautiful place and very well cared facilities

This place is perfect relaxing luxury. The Mexican sun, incredibly friendly staff who treat each guest with kindness and humor, choice of 3 restaurants and a little convenience store. The food is good (especially the sportsbar—Baja tacos are amazing!), choice of pools and a whirlpool. It is clean and well-maintained. Be sure to get a massage from Liliana (5stars) on the beach or in the cool indoors. (Thank you Liliana and Claudia…it was amazing!) We had most meals and drinks at tiki hut with Manuel serving drinks and recommending menu items. They will also bring food to your lounge chairs. The activities crew are engaging and fun with Guillermo, Ivan, Ana—we attended the guacamole class, margaritas, ceviche, bingo, name-that-tune, water exercise. Lots of fun without pressure to join. The other guests adopt the tone set by the staff—friendly, welcoming. This has become the vacation I’ll measure all future vacations against. 10/10 would recommend. I will be back!