We are business travelers and our clients stay this hotel many times . It a standard 4 stars hotel , clean , staff and environment are good .
Unfortunately this time had a bad experience on it .
Never happened in this 4 star hotel .
The staff given the room key and well check-in for our clients at Italy time 9:00pm , Once they entranced into the room . The room was occupied. We immediately run to the front desk , the stafff use 1 hour to handle the case and said not available the triple room .
We didn’t said we must the triple room , we are 2 persons
At least settled down for us at night time . She use 1 hour slowly motion to handle the case . And said we have 2 single room for us but need extra EURO20/per room means extra total EUR 40 more . At that moment we only accepted because at night 10pm . We never see this non professional skill on any star hotel . We are happy on their management. They want to understand what happened on their staff . Management will to listen and known what are the mistakes on their staff . Thank you for their management officers.
- fan
전반적으로 친절하고 깨끗하고, 여러모로 시설도 훌륭하고, 이탈리아 출장시 편리하게 이용하기에는 좋은 호텔입니다.
- Guest User
