Stayed here for 5 nights and was very disappointed. Full disclosure, I thought we'd booked an apartment through a proper managed hotel service, not some pseudo Air BnB type arrangement, as we booked through ***********.au. Unfortunately, that was not the case. First, we were never sent instructions on how to check in. So we got to the location and couldn't even get into the building without tailgating. Fortunately there was a woman at the front who kindly helped us, even though she didn't have to. The apartment itself is sad. But I've managed my expectations of all these new builds in the Melbourne CBD. The quality of the build is awful. One enters through the kitchen and has a poorly decorated tight 2 bedroom apartment. An apartment that fits four people but has one uncomfortable 2 seater couch. Also, the second bedroom has no bedhead or frame so one easily hits their head while sleeping. The bathroom is microscopic, no door to the shower, so water splatters everywhere and there is no water drain in the middle of the bathroom to catch overflowing water, so it seeps out to the living space. Upon check-in we realised there was only 1 and a half rolls of toilet paper for our stay. We went and purchased our own, the first day. We had 3 people stay and they also only gave us 4 towels over 5 nights. The washing machine and dryer didn't work as they were connected to a dead electrical socket. (We tested it with multiple functional electrical products, none of them worked when plugged into that outlet) So, we had to hand-wash our clothes in the tiny basin provided in the tiny bathroom. There was no one to call to ask for help. There is no one to request extra towels from, nothing. The service here is atrocious. The hygiene of the place left A LOT TO BE DESIRED. The floors were filthy, wine and drinking glasses were still dirty and sticky, plates weren't washed. The walls were all scuffed and dirty and the windows stills are covered in thick layers of dust. I would never stay here again. We wrote to management to advise of the issues and got no reply.
- Guest User
This is not a hotel, rather they are serviced apartments. The benefit is having an apartment style accomodation over the often small and cramped hotel room layout. The concierge here was extremely helpful - let us leave our bags before the room was ready, and prepared our room for an early check in at short notice, they also held our bags on the final day after we checked out. The pool, spa, gym and sauna are all good. The service here was very good, and we were close enough to the trams when we needed them. We stayed in a Two-Bedroom Two Bathroom Apartment on the 18th floor.
- Guest User
