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the bed was small and the bathroom‘s shower head was broken and there were no shampoo and body wash in the room.won’t recommend.

We stayed at this hotel on a half board basis which I would not recommend. We travelled as a family of three with a six-year-old. Poor choice for children. Kids buffet was haphazard, not guaranteed every night. Only one main choice for dinner so if you are vegetarian, no option for you. if there was salad there was no soup if there was soup there was no salad! Hardly any bar staff on to get a drink with your meal no one really checking dinner Tickets so you could probably eat dinner there and not pay. Aside from that room was okay. Cleaning service again is haphazard, i had to ask three times to get it cleaned. location is very central, so really handy for zero point and all main central immunities but be warned that comes at a price. It can be quite noisy. Overall I would not stay again.

Would like to give a higher rating as we had a wonderful 3 night trip to Levi but accommodation was disappointing. When booking through Tui it was not clear that we were not staying in the hotel. Was a 10 minute walk away from the main hotel, across a road, which was inconvenient as one adult with a young child in snowy conditions. When I asked if anything could be done was told a straight no by the receptionist. No Wi-Fi or internal phone to call the hotel in our apartment. Was very basic and more suited to self catering. Sauna did not work, and on our second day had no hot water for a shower. Shower leaked and soaked the bathroom floor. Was opposite a garage/supermarket so felt quite lonely and not part of the hotel complex. Was unsure the door locked properly when inside so had to put a chair and table against it to feel more secure. Friends were staying in the main hotel and had a much nicer and convenient room. Had to try to explain to my child why we did not have decorations and Christmas lights in our accommodation like them. Positive things are great location for the town and ski/sledging slope, good breakfast buffet, friendly staff. Would love to visit Levi again but unlikely to return to this hotel or book with Tui.

Booked a 7 night trip through Inghams staying half board, 31st Dec - 7th Jan. Stayed as a family of 4 in a standard family room. Requested ground floor room, close to reception prior to arrival which we were allocated - block 9. 30 second walk to main building. Standard family room - great drying cabinet, clothes storage areas, kitchen area with sink & good size fridge. Separate kids bunk bed room divided with sliding door. Very practical, although a little plain looking. Excellent room cleaning & changing of towels - very accommodating if we were in room, came back later. Food - breakfast (7-10am) was perfect, hot buffet, bread station, waffle station, pastries/cakes, vast continental with meats & cheeses plus cereals & porridge. Dinner (5-8pm) again amazing for first 5 nights and then reduced significantly in selection (assume as hotel got quieter after new year), still filling just not inspiring! My kids said the fries were better than McDonalds!! Pools- cooler than would have liked so only visited twice, one pool heated to bath temp if you head up the steps. Kids play area (under pool area) - amazing, kids loved it! Perfect for kids ages 18 months to 16 years. Giant foam pit, ball pit, climbing frame, gaming zones, table tennis, football area and mini play areas with toys. Pool & kids play area included in our stay. Staff - all so friendly & helpful. Arrived 3.5 hours before official check in at 4pm and our room was ready. Location - perfect for skiing at Zero Point, literally a 5 min walk. Also minutes from shops/restaurants and supermarket in Levi. Would happily stay again😊

To all the amazing snow club girls , Jingle Bell Jaz, Sugar Plum Sophie, Candy Cane Claire, Peppermint Pav and Mischief Maker Jade. Absolutely brilliant entertainment you work so hard thank you so much Mya loved it . Merry Christmas to you all

Where do i start Just an out of the world place to be. The hotel was amazing well worth the upgrade beautiful room. I stay all over the world and many hotels but this was lovely beautiful spacious clean. Cannot rate this hotel highly enough we where all so so sad to leave and are now looking at booking for a return. Thank you so much for an amazing experience.

What an incredible stay. We booked a three-day package which included several of the activities and so pleased we did. NLV looked after us from start to finish. Warm clothing was provided to us for use throughout our stay (much better than the stuff we’d bought) and all the guides were super knowledgable, chatty and fun! Snowmobile tour was an absolutely highlight, as was the private dinner in a kota. Ladies on the reception desk were friendly and helpful - Daniela even went out of her way to come to our cabin after maintenance had left for the evening to turn up the volume on our iPad (had to be done by a control app on the hotel device) for the aurora alert which meant we didn’t miss the incredible display that evening - thank you! The food here is also INCREDIBLE. Some of the best we’ve had on holiday. A once in a lifetime experience.