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Had a great visit at the hotel Atlanta Plaza in Recife - unforgettable sound of the ocean and the caring staff who made our stay pleasant. Erivaldo made our breakfast experience so special! Amazing view from the hotel rooftop pool area

Let me start by saying the staff are all 5* but the hotel is sh1t. The lift will keep you awake with the high pitched screech every time it’s used (once or twice a minute) if the lift does not keep you awake then the sounds of other guests having a drum and bass party certainly will! I was on the first floor and the staircase was clearly signed… to a back of house area that has no stairs! The hotel is a grenfell waiting to happen! The fact that there is no public staircase is disgusting… but made worse by the comedic signs around the hotel encouraging you to use the stairs. And to top it all off while I was waiting for the lift to go down one flight… somebody had tried to sh1t in the bin by the lift taking it out of action! (See photo) Avoid this hotel at all costs, stay here and you’ll probably end up sleep deprived, stuck on a floor with a pile of sh1t, or not able to exit in a emergency. Avoid avoid avoid

Hotel básico , refeição jantar e almoço é fraco , café da manhã razoável , localização boa tem uma churrascaria Ponteio próxima que é muito boa , os quartos são bons , cama boa e a vantagem que tem formato de Flat com geladeira fogão , armário , ferro de passar roupa , os elevadores do hotel não atendem a demanda , hotel tem poucos funcionários e não tem mensageiro e atendimento nessa parte é péssimo , pelo valor esperava um pouco mais ! A praia de boa viagem e a região é bacana porém muito se fala em assaltos e sobre os tubarões no mar então isso nos faz querer apenas ir para porto de galinhas

The hotel is well located (though a bit old) in Boa Viagem, very close to the beach. The staff members in general were very friendly, helpful and professional. Lauro, from the front desk, was particularly very informative and helpful. And the staff members in the breakfast cafeteria were very friendly and welcoming. The breakfast buffet can be improved in quality and varieties. I stayed in this hotel to attend a conference that was held in the same hotel. The hotel was well equipped to host the conference (that involved virtual and in-person participation).

The hotel is well located for those who do not have a seaside question. The rooms are small, but King's bed is very good. The cleaning is satisfactory. The breakfast is satisfactory, with tapioca, coal cheese etc etc. I recommend, it is my preferred option in Recife.

Customer service and cleanliness are subpar, this hotel should not be a 4 star hotel, it should be a 2 or 3 star hotel at most. Me and my gf arrived here late in the evening and the check in was fine but it took forever, they are super slow. And then after about 30 minutes, we finally got our key to go to our room. Only it was the wrong room! We booked a suite but received a normal room, which was half the size of the suite. We went back downstairs to get it changed but they said there was nothing they could do! We ended up only being able to stay in the suite 3 out of 4 nights. There was no compensation or discount given to us for this night that was lost. If we wanted to stay in a suite for 3 nights, we would have booked somewhere else. We would not have even stayed at Mercure if the suite was only available 3 nights instead of 4 since it wouldn't populate on hotels.com. Customer service is not helpful at all and they are understaffed. Additionally, the first room we stayed in was extremely dirty! Yellow stains on the bedsheets, and flys all over the wall. And in the second room we received, the window was cracked. I do not recommend you to stay here, for the price, it is not worth it. Find another hotel along the beach, there are a ton. The only good thing was the view, which the hotel is literally right in front of.

This facility formerly belonged to the Best Western Hotel chain, and they still adhere to Best Western standards. Very professional staff with a pleasant, customer-oriented and proactive attitude, caring and always with a smile. On arrival I was immediately offered a glass of water. All my requests were carried out instantly within minutes. The breakfast buffet offers a good variety of choices for Brazilian standards, even if the cooked components were pretty much the same every day. Very attentive, skilled and respectful restaurant staff. Cleanliness was just perfect. Very friendly and helpful housekeeping.

What about a hotel with a 4-star dish and a dish for a guest? What about a 4-star hotel with only 2 bottles of mineral water in the fridge? I was hosted in the hotel and made a deep dish for the ifod. I went to the lobby bar and asked for a dish, a stick and a knife to eat in the apartment, and they didn't provide me and told me they were banned from providing guests for buying food in the food restaurant and not in the hotel restaurant. I asked that this had never happened in any hotel that I used to host and that there was no information in the apartment about that standard. I asked to speak to the plant manager, and he reaffirmed that he would not provide me with a simple dish and cut to eat, but only a plastic stick and a disposable knife were offered to me, which was spashed at the first movement. When we leave home to a hotel with a 4-star comfort, a minimum of comfort is expected. It is the advice for anyone who is hosting in this hotel and does not want to be forced to eat the restaurant food (by a very critical sign in the reviews): take a dish, a stick and a knife in his bag if you don't want to get stuck with a piece of a cutter of a The hotel has been a very good hotel and it is impressive how the quality and service has fallen. Finally, the Trans-American network needs to review who it is providing its name because I know that this quality standard is not part of the Trans-American hotel network.